Assistant Restaurant Manager

Pompano Beach, FL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

Dunkin' is a globally recognized coffee and baked goods chain, known for its vibrant culture and commitment to quality service. As a franchise leader in the quick-service restaurant industry, Dunkin' combines well-established brand standards with innovative training programs that foster team growth and operational excellence. The brand prides itself on delivering a welcoming atmosphere and great guest experiences through a dedicated and well-trained workforce.

The Assistant Restaurant Manager role at Dunkin' is an essential leadership position that supports the Restaurant Manager and shift leaders to ensure the smooth running of all floor operations. This role includes a broad range of responsibilities from overseeing brand training programs to maintaining operational and guest service standards. The Assistant Manager acts as the backbone of the restaurant by stepping in to perform the Restaurant Manager's duties when necessary, guaranteeing continuous leadership and consistent service.

Specifically, the position involves active engagement in all aspects of restaurant management, including team recruitment, training, scheduling, and performance coaching. The Assistant Restaurant Manager collaborates closely with the Restaurant Manager to implement new product rollouts, manage inventory, control costs, and maintain compliance with all franchise and legal requirements. This role is crucial in creating and sustaining a guest-focused culture that drives both profitability and customer satisfaction.

Employment in this role is typically full-time, and it offers an excellent opportunity for professionals seeking career advancement in the hospitality and food service industry. The position demands strong leadership skills, an analytical mindset, and the ability to motivate and develop a diverse team in a fast-paced environment. The Assistant Restaurant Manager plays a pivotal role in upholding Dunkin's commitment to operational excellence, safety standards, and exceptional guest experiences, making it a highly rewarding career choice for candidates passionate about restaurant management and customer service.

Job Requirements

Basic computer skills
Fluent in spoken and written English
Basic math and financial management knowledge
Previous leadership experience in retail, restaurant, or hospitality
Ability to train and develop a team
Ability to work effectively in a fast-paced team environment
Punctuality and positive attitude

Job Qualifications

Basic computer skills
Fluent in spoken and written English
Basic math and financial management knowledge
Previous leadership experience in retail, restaurant, or hospitality
Good analytical skills and business acumen
Ability to work effectively in a fast-paced team environment
Punctuality, honesty, and a positive attitude
Willingness to learn and embrace change
Ability to train and develop a team
Strong guest focus
Effective time management skills
Problem-solving ability
Motivational leadership skills

Job Duties

Perform all responsibilities of restaurant team members
Lead team meetings along with restaurant manager
Oversee brand training programs including scheduling, training, validating, and certifying team and shift lead staff
Ensure brand standards, recipes, and systems execution
Create and maintain a guest-focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicate restaurant priorities, goals, and results to team members
Execute new product rollouts including training, marketing, and sampling
Manage point of purchase in-store setup per brand standards
Maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation requirements
Control costs to maximize profitability
Complete inventory as determined by the franchisee
Support restaurant manager in weekly labor scheduling and staff deployment
Assist in supplier and vendor order completion
Conduct self-assessments and implement action plans
Ensure restaurant budget compliance
Manage cash over/short and enforce cash management policies
Engage with Dunkin' Brands field operations team as appropriate
Recruit, hire, onboard, and develop restaurant team members
Assist in performance appraisal processes
Coach team members to drive sales, improve profitability, and enhance guest satisfaction