Job Overview
Benefits
Health Insurance
Paid Time Off
Career Development
Employee Discounts
Retirement Plan
Job Description
Dunkin' is a globally recognized leader in the quick service restaurant industry, renowned for its wide range of coffee and baked goods. Established as a fast-growing and customer-centric brand, Dunkin' is committed to delivering exceptional guest experiences through high-quality products and outstanding service. The company operates thousands of franchises worldwide, fostering a work culture that supports growth, innovation, and operational excellence. Known for its vibrant team atmosphere and strong dedication to its employees, Dunkin' offers a dynamic environment where teamwork and leadership are highly valued. The Assistant Restaurant Manager plays a central role in maintaining these standards in one of the company's franchise locations.
The Assistant Restaurant Manager at Dunkin' supports the Restaurant Manager, shift leaders, and the entire team, ensuring smooth floor operations and overseeing brand training programs to maintain the brand’s high standards. This role requires a leader who is hands-on and capable of performing all duties that the Restaurant Manager handles in their absence. The Assistant Manager is responsible for delivering strong and positive leadership that promotes a guest-focused culture throughout the restaurant. This includes maintaining operational excellence while driving sales and profitability under the franchisee's policies and Dunkin's brand standards.
Key responsibilities include ensuring the execution of brand standards, recipes, and systems as well as leading team meetings and overseeing training for restaurant staff. Furthermore, the Assistant Manager reviews guest feedback and implements strategies for continual improvement to enhance guest satisfaction. Supporting the Restaurant Manager in new product rollouts, marketing efforts, and in-store setup ensures the team is fully equipped to meet Dunkin’s expectations regarding customer experience and operational success.
The position also entails significant management duties such as recruiting, hiring, onboarding, and developing restaurant team members. The Assistant Manager assists in performance appraisals and coaches employees to boost sales, profitability, and overall guest satisfaction. Operational responsibilities include controlling costs, managing inventory, scheduling labor effectively, and maintaining a safe and healthy work environment by enforcing safety and food safety standards.
Candidates for the role should possess basic computer skills, be fluent in English, and have a background in retail, restaurant, or hospitality leadership. Strong analytical skills, business acumen, and the ability to foster a motivating and cooperative team atmosphere are crucial. The job demands a proactive attitude, punctuality, honesty, and a willingness to embrace change while leading by example.
Physically, the role requires stamina for standing, repetitive motions such as bending and reaching, as well as occasionally lifting packages and working in compact spaces. While demanding, the Assistant Restaurant Manager position at Dunkin' offers ample opportunities for professional growth, leadership development, and the chance to make a meaningful impact on the restaurant’s success and guest experience.
The Assistant Restaurant Manager at Dunkin' supports the Restaurant Manager, shift leaders, and the entire team, ensuring smooth floor operations and overseeing brand training programs to maintain the brand’s high standards. This role requires a leader who is hands-on and capable of performing all duties that the Restaurant Manager handles in their absence. The Assistant Manager is responsible for delivering strong and positive leadership that promotes a guest-focused culture throughout the restaurant. This includes maintaining operational excellence while driving sales and profitability under the franchisee's policies and Dunkin's brand standards.
Key responsibilities include ensuring the execution of brand standards, recipes, and systems as well as leading team meetings and overseeing training for restaurant staff. Furthermore, the Assistant Manager reviews guest feedback and implements strategies for continual improvement to enhance guest satisfaction. Supporting the Restaurant Manager in new product rollouts, marketing efforts, and in-store setup ensures the team is fully equipped to meet Dunkin’s expectations regarding customer experience and operational success.
The position also entails significant management duties such as recruiting, hiring, onboarding, and developing restaurant team members. The Assistant Manager assists in performance appraisals and coaches employees to boost sales, profitability, and overall guest satisfaction. Operational responsibilities include controlling costs, managing inventory, scheduling labor effectively, and maintaining a safe and healthy work environment by enforcing safety and food safety standards.
Candidates for the role should possess basic computer skills, be fluent in English, and have a background in retail, restaurant, or hospitality leadership. Strong analytical skills, business acumen, and the ability to foster a motivating and cooperative team atmosphere are crucial. The job demands a proactive attitude, punctuality, honesty, and a willingness to embrace change while leading by example.
Physically, the role requires stamina for standing, repetitive motions such as bending and reaching, as well as occasionally lifting packages and working in compact spaces. While demanding, the Assistant Restaurant Manager position at Dunkin' offers ample opportunities for professional growth, leadership development, and the chance to make a meaningful impact on the restaurant’s success and guest experience.
Job Requirements
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Good analytical skills and business acumen
- Ability to train and develop a team
- Guest focused
- Motivating others
- Time management
- Problem solving
Job Duties
- Perform all responsibilities of restaurant team members
- Lead team meetings along with Restaurant Manager
- Oversee brand training programs including scheduling, training, validating, and certifying team and shift lead staff
- Ensure execution of brand standards, recipes and systems
- Create and maintain a guest focused culture
- Review guest feedback and implement improvement action plans
- Communicate restaurant priorities, goals and results to team
- Execute new product rollouts including training, marketing and sampling
- Manage in-store point of purchase setup per brand standards
- Maintain safe, secure and healthy environment by enforcing safety and sanitation requirements
- Control costs to maximize profitability
- Complete inventory periodically
- Support Restaurant Manager in weekly labor scheduling
- Assign staff and deployment
- Assist with supplier and vendor orders
- Conduct self-assessments and action plans
- Manage cash over/short and ensure cash management policy compliance
- Engage with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Assist in performance appraisals
- Coach team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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