Assistant Restaurant Manager

Springfield, MA, USA|Onsite

Job Overview

Compensation

Salary

Range $65,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

performance bonuses

Job Description

Bear's is a reputable restaurant known for its commitment to delivering exceptional dining experiences and outstanding customer service. As a respected establishment in the hospitality industry, Bear's focuses on providing a warm, welcoming environment where guests can enjoy quality food and memorable events. The restaurant prides itself on its ability to blend culinary excellence with attentive service, creating a space where both guests and employees thrive. Bear's places significant emphasis on maintaining high operational standards, adhering strictly to health and safety regulations, and fostering a positive workplace culture. The venue accommodates various dining occasions, including special events and catering services, making it a dynamic and vibrant place to work within the hospitality sector.

The role of Assistant Manager at Bear's is pivotal to the restaurant's ongoing success. This full-time position requires a dedicated individual who is passionate about hospitality and skilled in managing day-to-day restaurant operations. The Assistant Manager supports the General Manager and Assistant General Manager by leading the hourly staff through comprehensive hiring, training, and ongoing supervision aimed at achieving excellent customer service and sales targets. Responsibilities include organizing and leading pre-shift meetings, preparing detailed end-of-shift reports, managing cash handling processes, and optimizing labor schedules to align with anticipated sales volumes.

Moreover, the Assistant Manager is crucial in maintaining compliance with all relevant labor laws, health, and safety regulations, as well as internal company policies. They collaborate closely with the event team to ensure flawless execution of special events and contribute to the overall operational efficiency by managing Profit and Loss aspects, inventory control, and vendor coordination. Strong leadership skills are essential as this position involves evaluating employee performance, administering disciplinary actions responsibly, and fostering a collaborative and motivated team environment.

The job demands flexibility, including evening, weekend, and holiday work, averaging between 45 to 55 hours per week. The Assistant Manager must be physically capable of standing for long periods and performing various tasks involving lifting and manual dexterity. This role offers no remote work options, emphasizing onsite presence and active participation in all restaurant functions and events. Candidates with a background in hospitality management, excellent communication skills, and proven abilities in staff development and operational oversight will find this position rewarding and challenging. Bear's commitment to employee training, team engagement, and delivering memorable dining experiences makes the Assistant Manager role a key component in sustaining the restaurant's excellence and growth.

Job Requirements

Successful completion of company training program including mandatory sexual harassment training within 8 weeks of start date
ServSafe certification or obtain within 8 weeks and maintain certification
TIPS alcohol certification or obtain within 8 weeks and maintain certification
reliable transportation to report to work according to rotating weekly schedule
ability to stand and walk for extended periods
capacity to perform repetitive tasks
ability to lift and carry up to 50 pounds
frequent use of hands and fingers for various tasks
comfortable maneuvering and carrying heavy trays safely
frequent bending, stooping, and reaching
strong hand-eye coordination
ability to navigate crowded or confined spaces
comfortable working indoors or outdoors in various weather conditions
ability to adapt to fluctuating temperatures
ability to maintain clear and professional communication during physical tasks
sharp hearing acuity for loud environments
withstand exposure to food allergens and cleaning chemicals

Job Qualifications

High school diploma or equivalent
bachelor degree in hospitality, tourism, culinary, business administration or related field preferred
1-3 years management experience preferably in hospitality or restaurant field
strong knowledge of federal, state, and local health and labor laws and regulations
excellent communication and interpersonal skills
proven ability to train, develop, and supervise staff
collaboration skills for smooth daily operations
capacity to delegate tasks while maintaining accountability
experience in performance evaluation and feedback
ability to foster positive and collaborative work environment
skilled in conflict resolution and handling personnel issues
excellent organizational and time management skills
demonstrated discretion with confidential information
proficient in computer skills and ability to learn new software
proficiency in accounting software, POS systems, and data analysis tools
strong analytical and problem-solving skills
exceptional verbal and written communication skills
strong catering/to-go and events background preferred
experience in managing beer, wine and liquor and knowledge of liquor laws preferred
knowledge of financial statements including P&L, labor reports, cost of goods, sales and product mix

Job Duties

Assign key restaurant functions and tasks to hourly staff while maintaining oversight to ensure timely and successful completion
manage profit and loss by enforcing cash control, security protocols, inventory management, labor optimization, and waste reduction
assist in verifying and approving daily sales summaries, analyze and explain discounts, voids, and charitable donations
support inventory management, vendor orders, and invoice entry into accounting system
ensure facilities and equipment are well-maintained, assist in scheduling service calls and repairs
uphold company policies and identify improvement plans
ensure compliance with food safety, cleanliness, liquor purchasing and service, and security policies
maintain restaurant cleanliness and appearance through daily inspections
collaborate with management on labor targets, food and liquor costs, guest satisfaction, and event execution
perform hands-on work as necessary to address business needs and model company standards
assist in recruiting, interviewing, hiring, onboarding, and training staff
work with General Manager to develop high-performing staff
assess staff performance and conduct reviews
manage staff performance, provide motivation and training
administer disciplinary actions and ensure compliance with labor laws
assist in onboarding, staff training, scheduling, payroll accuracy, and documentation of attendance and disciplinary actions
monitor and coach staff interactions with guests
audit food and beverage quality
engage with guests to gather feedback and address concerns
collaborate with management to support marketing initiatives and community engagement
perform additional responsibilities as assigned by district staff or ownership