Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.48 - $34.62
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Gaylord Opryland Resort and Convention Center is a prominent hospitality establishment located in Nashville, Tennessee. As part of the prestigious Marriott International portfolio, Gaylord Hotels are renowned for their commitment to providing extraordinary guest experiences through vibrant environments, exceptional services, and innovative programming. Nestled in the heart of Nashville, the resort offers a blend of southern charm and modern luxury, serving as both a premier destination for leisure and business travelers. With an emphasis on creativity, entrepreneurial spirit, and heartfelt service, Gaylord Opryland Resort prides itself on fostering a workplace culture where employees, known as STARs, thrive and have access... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage, culinary, or related professional area
- ability to work full time
- effective communication skills
- ability to supervise and motivate employees
- knowledge of restaurant policies and procedures
- compliance with health and safety standards
- willingness to work flexible hours including peak meal periods
Job Qualifications
- High school diploma or GED with 3 years of relevant food and beverage or culinary experience
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, or related field with 1 year of relevant experience
- leadership and team supervision skills
- knowledge of restaurant operations and sanitation standards
- customer service orientation
- ability to handle guest complaints and resolve issues
- good communication and interpersonal skills
- basic knowledge of local alcohol beverage laws
- ability to manage budgets and employee performance
Job Duties
- Handles employee questions and concerns
- monitors employees to ensure performance expectations are met
- provides feedback to employees based on observation of service behaviors
- assists in supervising daily shift operations
- supervises restaurant and all related areas in the absence of senior management
- participates in department meetings to communicate goals
- ensures employees have proper supplies, equipment and uniforms
- communicates food quality and service level issues to Chef and Manager
- assists in ensuring compliance with restaurant policies and procedures
- monitors alcohol service in compliance with local laws
- assists in achieving or exceeding budgeted goals
- performs duties of restaurant employees as necessary
- opens and closes restaurant shifts
- interacts with guests to obtain feedback on quality and service
- supervises staffing levels to meet operational and financial goals
- encourages employees to provide excellent customer service
- handles guest problems and complaints
- strives to improve service performance
- sets a positive example for guest relations
- reviews comment cards and guest satisfaction with employees
- meets and greets guests
- supervises ongoing training initiatives
- uses on the job training tools
- communicates performance expectations
- coaches and counsels employees regarding performance
Job Location
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