Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $29.81
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Life and work wellness benefits
Job Description
JW Marriott Orlando, Grande Lakes, part of Marriott International's luxury portfolio, is a premier destination located in Orlando, Florida. Known for its exceptional service, elegant accommodations, and beautiful resort setting, JW Marriott Orlando offers guests a unique and memorable experience. With over 100 properties worldwide, JW Marriott upholds a tradition of luxury and thoughtful hospitality inspired by the brand's founder, J. Willard Marriott. At JW Marriott Orlando, the focus is not only on delivering outstanding guest experiences but also on fostering a supportive, inclusive, and growth-oriented workplace for its associates. The company's philosophy, known as The JW Treatment™, prioritizes associate... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary, or related area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage, culinary, or related area
- Ability to communicate effectively
- Leadership skills
- Ability to handle guest complaints
- Knowledge of relevant health and safety regulations
- Willingness to work flexible shifts
- Ability to multitask and work under pressure
Job Qualifications
- High school diploma or GED with 3 years of experience in food and beverage or related area
- OR 2-year degree in Food Service Management, Hospitality, Business Administration or related major with 1 year of relevant experience
- Strong leadership and communication skills
- Ability to handle guest issues effectively
- Experience in supervising teams
- Knowledge of food safety and sanitation standards
- Familiarity with budget management and operational procedures
- Customer service orientation
- Ability to work in a fast-paced environment
Job Duties
- Handle employee questions and concerns
- Monitor employee performance
- Provide feedback based on service observation
- Assist in supervising daily shift operations
- Supervise restaurant operations in absence of Director
- Communicate departmental goals during meetings
- Ensure supplies, equipment and uniforms are available
- Communicate issues regarding food quality and service
- Ensure compliance with restaurant policies and legal standards
- Monitor alcohol service compliance
- Assist in achieving budget goals
- Perform restaurant duties as necessary
- Open and close shifts
- Interact with guests to obtain feedback
- Supervise staffing levels
- Encourage excellent customer service
- Handle guest complaints
- Strive to improve service performance
- Set positive examples for guest relations
- Review guest satisfaction results with employees
- Meet and greet guests
- Supervise ongoing training initiatives
- Use on the job training tools
- Communicate performance expectations
- Coach and counsel employees
Job Location
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