Assistant Repairs Manager

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline takes pride in its rich history of more than 45 years of success and commitment to delivering high-quality products backed by outstanding customer service. The company is renowned for fostering a supportive and growth-oriented work environment highlighted by competitive benefits, modern facilities, and employee wellness programs. Uline’s dedication to a drug-free workplace includes mandatory pre-employment hair follicle drug screening and adherence to equal employment opportunity principles, ensuring an inclusive and safe workplace for all.

The Assistant Repairs Manager position at Uline’s Wisconsin Distribution Center in Pleasant Prairie, WI, offers a unique leadership opportunity for skilled individuals passionate about managing repair operations and supporting customers. This role involves supervising a team of Technical Service Representatives, guiding them to succeed by providing regular feedback and support while handling escalated product concerns from customers. This position requires hands-on involvement in repair processes and proactive identification and implementation of efficiency improvements to maintain Uline’s legendary service standards.

Working Monday through Friday from 8:30 AM to 5 PM, the Assistant Repairs Manager plays a crucial role in ensuring smooth operations related to product repairs, packaging, and return processes. The role primarily focuses on maintaining excellent customer relationships by addressing their product questions and minimizing unnecessary returns through effective technical support. Additionally, the position entails facilitating training sessions on new procedures and processes to elevate team performance and operational efficiency.

This leadership role is ideal for professionals with substantial electrical and mechanical experience, complemented by strong customer support skills and prior supervisory experience. Uline values candidates who are motivated to contribute to a high-performing team culture and are committed to continuous improvement and delivering top-tier service. The company supports career growth by offering tuition assistance for professional continuing education and comprehensive health insurance from day one with a 6 percent employer 401(k) match, multiple bonus opportunities, paid holidays, and generous paid time off. Employees enjoy working in best-in-class modern facilities equipped with a first-class fitness center and scenic walking trails that promote a healthy work-life balance.

Joining Uline as an Assistant Repairs Manager means becoming part of a respected and stable organization dedicated to employee success and customer satisfaction. You will have the opportunity to lead dynamic teams in a hands-on environment while gaining valuable leadership and technical experience within a well-established industry leader. Uline’s commitment to inclusion, benefit-rich work culture, and employee wellness make this position an excellent career advancement opportunity for dedicated professionals seeking to make a meaningful impact.