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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Complete health insurance
401(k) with 6% employer match
multiple bonus programs
Paid holidays
Paid Time Off
Tuition assistance program
Job Description
Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline takes pride in its rich history of more than 45 years of success and commitment to delivering high-quality products backed by outstanding customer service. The company is renowned for fostering a supportive and growth-oriented work environment highlighted by competitive benefits, modern facilities, and employee wellness programs. Uline’s dedication to a drug-free workplace includes mandatory pre-employment hair follicle drug screening and adherence to equal employment opportunity principles, ensuring an inclusive and safe workplace for all.
The Assi... Show More
The Assi... Show More
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree preferred
- 7+ years of electrical and mechanical experience
- 5+ years of customer support experience
- Experience in a leadership or supervisory role
- Strong knowledge of general repairs and maintenance
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- 7+ years of electrical and mechanical experience
- 5+ years of customer support experience
- Experience in a leadership or supervisory role
- Strong knowledge of general repairs and maintenance
Job Duties
- Manage a team of technical service representatives providing regular feedback guidance and support to help your team succeed
- Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns
- Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service
- Support the repair of products returned by customers including packaging tools and equipment
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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