Assistant Property Manager

Quincy, MA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee assistance program

Professional Development

performance bonuses

Job Description

Hines is a globally recognized real estate investment, development, and management firm that is distinguished by its commitment to innovation, excellence, and sustainability. As a leader in the real estate industry, Hines has earned a reputation for delivering exceptional results and maintaining high standards that have placed the company on Fast Company’s annual list of the World’s Most Innovative Companies. In addition, Hines was named one of U.S. News & World Report’s Best Companies to Work For in 2024, reflecting its dedication to cultivating a supportive and dynamic workplace environment. The firm’s legacy and ongoing success are driven by visionary leadership and a culture that fosters growth and meaningful contributions among its employees. At Hines, individuals are encouraged to embark on career journeys enriched with opportunities for professional development, innovation, and impactful work.

The role of Assistant Property Manager at Hines is integral to ensuring the efficient and smooth daily operations of the property while maintaining an outstanding level of hospitality service. This position requires a candidate who is highly organized, detail-oriented, and passionate about delivering superior customer experiences. The Assistant Property Manager serves as a crucial link between property operations and tenant satisfaction, fostering a seamless environment conducive to high-level scientific research through expert property management and hospitality. The responsibilities encompass administrative support, vendor relationship management, financial oversight including budget planning and reporting, marketing and leasing activities, and compliance with government and company policies. Additionally, the role involves critical leadership functions such as training and mentoring property personnel, coordinating with service providers, and assisting in emergency preparedness and response efforts. Through these diverse functions, the Assistant Property Manager ensures that Hines' properties not only meet functional and aesthetic standards but also embody the company's service standards and community-building values. This role is well-suited for professionals who thrive in fast-paced environments and are dedicated to continuous improvement and operational excellence within the real estate sector.

Job Requirements

Bachelor’s degree from an accredited institution with a focus on business administration, hospitality, real estate, or in a related field preferred
High school diploma required
2+ years professional work experience
Supervisory experience strongly preferred
Financial experience including profit and loss (P&L) responsibility
Budgetary oversight
Cost analysis
Management of service contracts and arrears
Proficient in Microsoft Office software
Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge
Passion for working with people
High degree of emotional intelligence
Solution-oriented mindset
Strong organizational skills
Analytical and project management skills
Ability to maintain composure and professionalism
Excellent interpersonal, verbal, and written communication skills
Willingness to work in a fast-paced and dynamic work environment
Proactive leadership and initiative
Ability to work indoors approximately 95% of the time and outdoors 5% of the time
Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms
Ability to perform physical inspections including climbing stairs or accessing restrictive openings
Ability to lift up to 25lbs
Accessibility 24 hours a day in case of emergency
Availability to work overtime and transfer properties as needed

Job Qualifications

Bachelor’s degree from an accredited institution with a focus on business administration, hospitality, real estate, or in a related field preferred
High school diploma required
2+ years professional work experience, with supervisory experience strongly preferred
Financial experience including profit and loss (P&L) responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears
Proficient in Microsoft Office software
Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
High degree of emotional intelligence with proven ability to think creatively in all job responsibilities
Solution-oriented with strong organizational, analytical and project management skills
Maintain composure and professionalism at all times
Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style
Eager to be a part of a fast-paced and dynamic work environment
Takes initiative and is a proactive leader always focused on continuous improvement

Job Duties

Handle administrative tasks and maintain vendor relationships for all activities related to the physical operation of the property
Assist in managing the property's financial activities including the development of the Annual Business Plan, Operating Budget, and Monthly/Quarterly reports
Support marketing and leasing initiatives for both current and prospective tenants
Ensure the property is well-maintained and aesthetically pleasing
Ensure compliance with all government, industry, regional and company required programs, objectives, and policies
Monitor all property management led and tenant construction for compliance per approved plans
Assist with the direction of emergency procedures including executing emergency plans and practice drills, monitoring emergency equipment, leading or assisting with evacuations, bomb searches and life safety alarms, acting as fire/life safety director while assisting emergency authorities and response teams
Train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience
Assist with leading a cross-functional team including third-party service providers in the delivery of Hines’ Hospitality Standards
Assist in coordinating unique event programming with a focus on creating and maintaining a community atmosphere
Ensure property engagement and service offerings are aligned with Hines’ service level standards
Ensure all corporate objectives and policies are met