Assistant Operations Manager (ORD)

CLEAR is a dynamic and innovative identity platform company dedicated to transforming the way people live, work, and travel by creating frictionless, secure, and seamless experiences. With over 30 million passionate members and partnerships spanning airports, stadiums, and mobile platforms, CLEAR’s mission is to provide every customer with the feeling of ease and magic through expedited and trusted identity verification processes. Known for its cutting-edge technology and commitment to security, CLEAR operates at the forefront of the travel and customer service industries, continually pushing the boundaries to enhance user convenience and safety. As a constantly growing company, CLEAR offers a fast-paced and collaborative work environment that values innovation, commitment to excellent service, and employee development.

The Assistant Operations Manager role at CLEAR is a key position within the airport leadership team, responsible for driving the daily floor operations at the airport station. Reporting directly to the General Manager, this leadership role is designed for a hands-on, proactive individual who thrives in a bustling environment and can balance multiple priorities efficiently. The Assistant Operations Manager spends the majority of their time on the floor, directly engaging with customers, ensuring all TSA and CLEAR policies and procedures are upheld with the highest standards of security and integrity.

This role involves managing shift briefings, debriefs, and team huddles while overseeing break schedules, rotations, and other operational adjustments. It requires the ability to coach, mentor, and train team members to meet and exceed sales and customer service goals consistently. The Assistant Operations Manager must have a strong technical understanding of CLEAR’s technology and assets, including the ability to troubleshoot devices when needed. Additionally, this role involves building and maintaining strong stakeholder relationships with airport authorities, TSA, and airline partners, representing CLEAR professionally in the airport environment.

A critical aspect of the position includes incident prevention and response management, ensuring a secure and smooth operational flow at all times. The Assistant Operations Manager also actively participates in station management meetings to align with broader company strategies and initiatives. This position demands excellent organizational skills, strong interpersonal communication, and leadership capabilities to motivate and influence a diverse frontline team effectively.

Candidates for this role should be prepared to work a non-traditional schedule, including early mornings, evenings, weekends, and holidays, reflecting the nature of airport operations. The role requires the completion of extensive background and security screenings, including SIDA badge eligibility and possibly federal Personnel Security (PerSec) SF-85 screenings, to ensure compliance with all federal security standards. In return, CLEAR offers a supportive environment that values diversity, inclusion, and reasonable accommodations to empower every employee’s success and well-being. This position offers the opportunity to be part of a transformative company that is reshaping the future of identity verification and customer service in travel, making every day feel like a seamless and magical experience for millions of people worldwide.