ASSISTANT OPERATIONS MANAGER - FRONT OFFICE

Hyatt is a globally recognized hospitality company renowned for its commitment to creating a welcoming and inclusive environment that makes every guest feel at home, no matter where they are in the world. As a leader in the hotel industry, Hyatt transforms ordinary trips into memorable journeys, meaningful encounters into lasting experiences, and simple jobs into fulfilling careers. At Hyatt, the philosophy revolves around the power of belonging and the importance of making travel personal, connected, and sustainable. They believe that everyone’s role is vital and that each individual has the power to shape exceptional opportunities while celebrating their unique individuality.

Hyatt Centric Times Square New York stands out as a premier hotel located in the vibrant heart of the Big Apple. This establishment combines modern luxury with local charm, offering stunning views of New York City from its contemporary guest rooms and suites. Noteworthy amenities include unique gathering spaces such as the rooftop bar, which not only enhances the guest experience but also serves as a lively venue for visitors to soak in the city’s dynamic energy and culture. Hyatt Centric Times Square is not just a place to stay; it is a launchpad for endless adventures and experiences, making it a top choice for travelers who seek both comfort and excitement.

The position of Assistant Operations Manager - Front Office at Hyatt Centric Times Square is an essential leadership role that contributes directly to the smooth operation of the hotel’s front office department. This role requires a dynamic individual with a keen eye for detail who can manage various essential functions, including overseeing front office staff, supervising cash control for agents, addressing staffing needs, and ensuring exemplary guest services. The Assistant Operations Manager supports training and development initiatives and helps in scheduling the team effectively to meet the high service standards expected at Hyatt.

Reporting directly to the Front Office Manager, the role demands a candidate who excels in customer interaction and collaboration with various departments across the hotel. This leadership position is pivotal in maintaining operational efficiency while delivering exceptional and personalized guest experiences. The ideal candidate will bring a blend of practical supervision experience and excellent communication skills, ensuring that guest needs are met promptly and team members are supported throughout their shifts.

The salary range for the Assistant Operations Manager - Front Office role is competitive, from $66,300 to $72,000, with actual pay being commensurate with the candidate’s experience. This role is suitable for those passionate about hospitality and eager to grow within a supportive and forward-thinking organization that values career development and diversity.