Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $24.20
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
CLEAR is a pioneering identity platform company dedicated to creating frictionless experiences that make everyday moments magical. With a rapidly growing membership base exceeding 30 million passionate members and partnerships with hundreds of global organizations, CLEAR is transforming how people live, work, and travel. The company operates primarily in the technology and security sectors, with a strong presence in airports, stadiums, and digital platforms, delivering faster, more secure, and seamless experiences. CLEAR's mission focuses on connecting individuals to the unique aspects that define them, thereby unlocking effortless, secure interactions in day-to-day activities.
The Assistant Operations Manager role at CLEAR places you at the heart of airport operations, making a significant impact on customer service, security, and sales performance. Reporting directly to the General Manager, you will be an integral member of the airport leadership team responsible for overseeing daily floor operations at your assigned station. This position emphasizes a hands-on, customer-facing leadership approach as you spend approximately 80% of your time on the front lines, ensuring CLEAR and TSA policies are upheld with the utmost integrity and security. Your role will include coaching and mentoring your team to meet and exceed sales and service goals, managing shift logistics including briefings, breaks, and rotations, and troubleshooting asset and technology challenges. Through collaboration with airport, TSA, and airline stakeholders, you will represent CLEAR's interests and help foster strong community relationships.
This role is ideal for dynamic individuals thriving in fast-paced environments such as retail, hospitality, or customer service sectors who are looking to leverage their leadership skills in a security-focused, technology-driven company. The Assistant Operations Manager must excel in multitasking, communication, and organizational skillsets to navigate the dynamic airport environment successfully. Additionally, the role requires compliance with federal and airport regulations, including mandatory security clearances and screenings like SIDA badge eligibility and potential federal Personnel Security checks. Candidates should be prepared for a flexible schedule that includes non-traditional working hours, such as weekends, early mornings, holidays, and evenings. CLEAR is committed to inclusivity and provides reasonable accommodations to individuals with disabilities or protected needs, ensuring a supportive workplace environment for every team member.
The Assistant Operations Manager role at CLEAR places you at the heart of airport operations, making a significant impact on customer service, security, and sales performance. Reporting directly to the General Manager, you will be an integral member of the airport leadership team responsible for overseeing daily floor operations at your assigned station. This position emphasizes a hands-on, customer-facing leadership approach as you spend approximately 80% of your time on the front lines, ensuring CLEAR and TSA policies are upheld with the utmost integrity and security. Your role will include coaching and mentoring your team to meet and exceed sales and service goals, managing shift logistics including briefings, breaks, and rotations, and troubleshooting asset and technology challenges. Through collaboration with airport, TSA, and airline stakeholders, you will represent CLEAR's interests and help foster strong community relationships.
This role is ideal for dynamic individuals thriving in fast-paced environments such as retail, hospitality, or customer service sectors who are looking to leverage their leadership skills in a security-focused, technology-driven company. The Assistant Operations Manager must excel in multitasking, communication, and organizational skillsets to navigate the dynamic airport environment successfully. Additionally, the role requires compliance with federal and airport regulations, including mandatory security clearances and screenings like SIDA badge eligibility and potential federal Personnel Security checks. Candidates should be prepared for a flexible schedule that includes non-traditional working hours, such as weekends, early mornings, holidays, and evenings. CLEAR is committed to inclusivity and provides reasonable accommodations to individuals with disabilities or protected needs, ensuring a supportive workplace environment for every team member.
Job Requirements
- 1-2 years of leadership experience in a customer-facing operation
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities in an ever-changing environment
- Strong organizational skills
- Proficiency in using technology
- Ability to stand or walk for extended periods
- Ability to follow CLEAR, airport, state and federal policies and procedures
- Availability to work non-traditional schedules including weekends, holidays, early mornings or evenings
- Completion of all required airport and government security screening including SIDA badge eligibility, possibly including federal Personnel Security SF-85 screening
Job Qualifications
- 1-2 years of leadership experience in a customer-facing operation such as retail, restaurants, hospitality or rental cars
- Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
- Strong organizational skills with the ability to manage multiple priorities and tasks
- Proficiency in using technology daily in your work
- Ability to stand or walk for extended periods
- Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
- Availability to work a non-traditional schedule including weekends, holidays, early mornings and evenings
- Completion of all required airport and government security screening processes including SIDA badge eligibility
- This may also include federal Personnel Security SF-85 screening depending on work assignment
Job Duties
- Spend 80 percent of time on the floor in a customer-facing environment at the airport
- Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
- Monitor and drive security, service and sales on each shift
- Manage shift briefings, debriefs and huddles, as well as any changes, breaks and rotations
- Coach, mentor and train the team to meet sales and customer service goals and standards
- Oversee asset control and devices with the ability to troubleshoot technology as needed
- Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
- Manage incident prevention and responses
- Attend station management team meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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