Assistant Operations Manager

Tucson, AZ, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a leading global partner to some of the world's most prestigious live events, venues, and brands. Serving a network of 450 venues worldwide that host over 20,000 events annually and entertain approximately 165 million guests each year, Legends Global provides a comprehensive, integrated spectrum of premium services. Their offerings cover feasibility studies and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, content, and booking. Through this broad expertise and white-label approach, Legends Global ensures that its partners remain front and center in the live event industry. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action, united by a commitment to inclusivity, authenticity, impact, and career growth. Their workforce thrives on teamwork, where every success is earned by working cohesively as one unit.

This role at Legends Global is a pivotal position focused on operations within facility management and event execution. The Operations Manager is responsible for overseeing all operational aspects related to events and venue functions, including staffing, scheduling, facility readiness, and housekeeping. This position requires a dynamic leader who can manage both full-time and part-time employees, ensuring smooth transitions from setup through to tear down, while maintaining high standards for safety and quality throughout the venue. The manager will develop and implement operational procedures tailored to the specific needs of the facility while aligning with corporate standards and client goals. Essential to the role is a thorough knowledge of safety regulations like OSHA and the ability to handle emergency plans and risk management policies effectively.

In addition, this position demands proactive communication with multiple divisions, continuous inspection before, during, and after events, and an unwavering commitment to improving operational efficiency and customer service. The role requires a trustworthy individual with excellent interpersonal skills to resolve conflicts, coach and develop staff, and ensure productivity while fostering a positive work environment. Competitive salary packages are offered, commensurate with experience, along with a generous benefits package featuring medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. This is a full-time position based on-site in Tucson, Arizona, and includes the expectation of flexible working hours that often extend to nights, weekends, and holidays to meet the demands of live entertainment events. Joining Legends Global means becoming part of a winning team dedicated to excellence in live event venue management and operational success.

Job Requirements

Bachelor's degree preferred
Three years experience in public assembly operations or equivalent
Supervisory experience required
Strong leadership and communication skills
Fluent English proficiency
Proficient in Microsoft Office
Ability to work flexible hours including nights, weekends, and holidays
Ability to manage multiple projects and prioritize tasks
Ability to perform physical duties associated with facility inspections and housekeeping management

Job Qualifications

Bachelor's degree from an accredited four-year college or university preferred
Three years related experience and/or training in the public assembly industry in an operations position or equivalent education and experience
Proven leadership skills in supervising and training personnel
Experience in scheduling, time management, and purchasing procedures
Supervisory experience required
Excellent organizational, communication, and planning skills
Fluent in English speaking, reading and writing
Ability to prioritize and manage multiple projects simultaneously
Proficient in Microsoft Office including Excel
Ability to learn required business systems
Ability to work flexible and extended hours including nights, weekends, and holidays

Job Duties

Manages employees in various functions including event setup, conversions and tear down, facility inspections, scheduling, and review of daily reports
Directs, supervises and schedules all aspects of operations including event staffing, grounds, housekeeping, setups and changeovers
Communicates with and manages staff to execute relevant event information ensuring facility readiness and smooth operation
Manages full and part-time staff including interviewing, hiring and training, and performance appraisal
Develops and customizes operating procedures aligned with corporate standards and client objectives
Implements and trains employees on operating procedures, emergency plans, and safety/risk management policies
Manages and directs housekeeping tasks ensuring cleanliness and maintenance of the venue
Ensures adherence to safety codes including OSHA compliance
Conducts continual inspections before, during and after events
Demonstrates continuous improvement efforts to streamline work processes and enhance customer service
Performs other duties as assigned