Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
The Assistant Manager, Venue and Guest Services position is a pivotal role within a hospitality or event management setting, dedicated to ensuring operational excellence across all facets of venue services. This role is designed to maintain seamless coordination and exceptional service delivery during meetings, conferences, and special events. The hiring establishment is typically a dynamic venue or hospitality company that caters to a wide range of clients, including corporate organizations, private groups, and public events, providing a professional environment focused on guest satisfaction and operational efficiency.
The Assistant Manager is entrusted with the critical responsibility of managing the full lifecycle of events, from initial client requests to post-event financial reconciliation. This involves hands-on leadership during on-site event execution, resolving any issues that arise with a proactive and solutions-oriented approach. The role demands a strong working knowledge of building systems, event operations, and organizational processes to enable effective decision-making and prompt troubleshooting. By fostering strong relationships with clients, vendors, and internal stakeholders, the Assistant Manager ensures that every event meets the organization's high standards for quality and service.
In this role, the assistant manager supports day-to-day venue and guest services operations by ensuring the readiness of spaces, resources, and services required for the smooth execution of events. The position requires close collaboration with vendors, overseeing service delivery to maintain consistency and quality. It also involves working with internal teams to enhance operational processes related to event tracking, contract management, invoicing, and overall performance.
Beyond event logistics and operational oversight, the Assistant Manager serves as a key point of contact and escalation for guest and operational issues, demonstrating sound judgment and accountability. This position requires adaptability and excellent communication skills to manage multiple priorities effectively in a fast-paced, service-oriented environment. Supervisory experience and a background in hospitality or venue operations are highly beneficial, as is familiarity with event technology and vendor coordination.
The role also offers opportunities to contribute to continuous improvement initiatives, helping to refine systems and processes that support guest services excellence. This commitment to innovation and responsiveness ensures that the venue maintains a competitive edge and consistently exceeds client expectations.
Overall, the Assistant Manager, Venue and Guest Services is essential to creating memorable event experiences through meticulous planning, real-time problem-solving, and a dedication to exceptional customer service. By supporting the Manager, Venue & Guest Services and collaborating across departments, this role plays a central part in the success of the venue's operations and client relationships.
The Assistant Manager is entrusted with the critical responsibility of managing the full lifecycle of events, from initial client requests to post-event financial reconciliation. This involves hands-on leadership during on-site event execution, resolving any issues that arise with a proactive and solutions-oriented approach. The role demands a strong working knowledge of building systems, event operations, and organizational processes to enable effective decision-making and prompt troubleshooting. By fostering strong relationships with clients, vendors, and internal stakeholders, the Assistant Manager ensures that every event meets the organization's high standards for quality and service.
In this role, the assistant manager supports day-to-day venue and guest services operations by ensuring the readiness of spaces, resources, and services required for the smooth execution of events. The position requires close collaboration with vendors, overseeing service delivery to maintain consistency and quality. It also involves working with internal teams to enhance operational processes related to event tracking, contract management, invoicing, and overall performance.
Beyond event logistics and operational oversight, the Assistant Manager serves as a key point of contact and escalation for guest and operational issues, demonstrating sound judgment and accountability. This position requires adaptability and excellent communication skills to manage multiple priorities effectively in a fast-paced, service-oriented environment. Supervisory experience and a background in hospitality or venue operations are highly beneficial, as is familiarity with event technology and vendor coordination.
The role also offers opportunities to contribute to continuous improvement initiatives, helping to refine systems and processes that support guest services excellence. This commitment to innovation and responsiveness ensures that the venue maintains a competitive edge and consistently exceeds client expectations.
Overall, the Assistant Manager, Venue and Guest Services is essential to creating memorable event experiences through meticulous planning, real-time problem-solving, and a dedication to exceptional customer service. By supporting the Manager, Venue & Guest Services and collaborating across departments, this role plays a central part in the success of the venue's operations and client relationships.
Job Requirements
- Bachelor's degree required
- Minimum of 3-5 years of experience in hospitality venue operations or guest services with hotel experience strongly preferred
- Demonstrated ability to independently resolve issues and make decisions in a fast-paced service-oriented environment
- Strong understanding of event operations guest experience standards and facility coordination
- Proven experience working in environments requires high levels of customer service responsiveness and professionalism
- Ability to manage multiple priorities and adapt quickly to changing needs
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and comfort with web-based systems and operational tools
Job Qualifications
- Bachelor's degree
- Minimum of 3-5 years of experience in hospitality venue operations or guest services with hotel experience strongly preferred
- Demonstrated ability to independently resolve issues and make decisions in a fast-paced service-oriented environment
- Strong understanding of event operations guest experience standards and facility coordination
- Proven experience working in environments requiring high levels of customer service responsiveness and professionalism
- Ability to manage multiple priorities and adapt quickly to changing needs
- Strong verbal and written communication skills
- Proficiency in Microsoft Office and comfort with web-based systems and operational tools
- Experience supporting or supervising team members in a hospitality or venue setting
- Familiarity with audio-visual systems and event technology
- Experience with vendor coordination and service-level management
- Knowledge of event tracking systems reporting tools or scheduling platforms
Job Duties
- Support day-to-day venue and guest services operations ensuring readiness of spaces resources and services for meetings and events
- Manage the full lifecycle of internal and external events including intake of requests client coordination logistics planning contract execution on-site event management and post-event billing and reconciliation
- Serve as a primary point of contact for event clients ensuring clear communication alignment of expectations and a high-quality end-to-end experience
- Take ownership of on-the-ground issue resolution proactively identifying and addressing service facility or event-related challenges with a solutions-oriented approach
- Lead event execution on-site ensuring seamless coordination across vendors internal teams and building operations while maintaining high service standards
- Develop and apply a strong working knowledge of building systems event operations and organizational processes to support effective decision-making and troubleshooting
- Support vendor coordination including scheduling communication and oversight of service delivery to ensure quality and consistency
- Partner with the Manager to enhance systems and processes for tracking event activity contracts invoicing and operational performance
- Act as a point of escalation for guest and operational issues exercising sound judgment accountability and timely resolution
- Collaborate cross-functionally with internal teams to support event planning alignment and execution
- Provide day-to-day guidance and support to Guest Services team members as needed to maintain consistent service delivery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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