Assistant Manager - Valet & Guest Services

ABM (NYSE: ABM) is a world-renowned facility services provider dedicated to creating cleaner, healthier, and more sustainable environments. Founded in 1909, ABM has grown into a global leader in essential facility solutions, serving more than 20,000 clients across various industries including commercial office buildings, universities, hospitals, airports, data centers, manufacturing plants, distribution centers, and entertainment venues, among others. With annualized revenues nearing $8 billion and a team of over 100,000 professionals spread across more than 350 offices in the United States, the United Kingdom, the Republic of Ireland, and beyond, ABM continuously innovates to enhance the spaces and places that matter most to its customers. The company offers a comprehensive portfolio of services including janitorial, engineering, parking management, electrical and lighting, energy solutions, electric vehicle charging infrastructure, HVAC and mechanical services, landscape and turf management, along with mission-critical support services. ABM prides itself on its commitment to diversity and equal opportunity, fostering an inclusive and supportive workplace that welcomes applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under federal, state, or local law.

The Valet & Guest Services Project Manager role at ABM represents a critical leadership position charged with overseeing valet, shuttle, greeter, hospital campus parking enforcement, and broader guest services across multiple locations. This highly autonomous position demands strategic vision and a service-oriented approach, combining the ability to manage day-to-day operational details while maintaining a higher-level perspective that drives service quality and operational efficiency. The successful candidate will be instrumental in leading and elevating frontline service teams, ensuring that all operations align with ABM’s core mission, vision, and values.

Compensation for this role ranges from $48,000 to $60,000 annually, reflecting the candidate’s education, experience, skills, abilities, geographic location, and alignment with current market data. Beyond salary, the position offers eligibility for participation in ABM’s incentive and bonus programs, enhancing potential earnings based on performance outcomes.

This position’s core responsibilities involve comprehensive operational oversight, including staffing, traffic management, payroll management, and ensuring compliance with corporate and hospital-specific standards. The Project Manager serves as the primary liaison between ABM and hospital administration and client partners, facilitating seamless communication and strategic preparation during peak traffic periods. A major focus is quality assurance through consistent performance monitoring, inspections, and swift corrective measures to maintain safety, reliability, and superior service standards.

The ideal candidate will demonstrate strong planning and organizational skills, a strategic mindset capable of identifying operational improvements, and the ability to motivate and develop high-performing teams. They will be comfortable making independent decisions and resolving challenges efficiently, always with a focus on customer satisfaction and operational excellence. The role also mandates strict adherence to infection control, safety protocols, confidentiality of patient and guest information, and environmental regulations.

Ultimately, the Valet & Guest Services Project Manager at ABM is a pivotal figure responsible for upholding ABM’s reputation for excellence in guest services within a dynamic, multi-location operational environment. This role is perfect for a strategic leader passionate about service delivery, operational management, and fostering a strong team culture that consistently exceeds client expectations.