Assistant Manager- Stewarding/Kitchen Sanitation

Everett, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $43,500.19 - $49,245.38

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Diversity and inclusion initiatives

Job Description

Encore Boston Harbor is a premier luxury resort and casino located in Everett, Massachusetts. This upscale establishment offers a sophisticated entertainment and hospitality experience, providing guests with world-class accommodations, dining, and gaming options. As part of the Wynn Resorts family, Encore Boston Harbor upholds an exceptional standard of excellence across every department and service offered. The resort represents a significant presence in the hospitality industry within the Greater Boston area, blending luxury, innovation, and local culture in a vibrant setting.

The Assistant Manager - Stewarding role at Encore Boston Harbor is a full-time position critical to maintaining the high... Show More

Job Requirements

18 years of age or above
Required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission
ServSafe or equivalent certification preferred
High school degree or equivalent required
Minimum 3 years of stewarding experience required, 1 year in a leadership role preferred
Strong computer skills and proficiency in Microsoft Office
Experience with planning and project management
Outstanding organizational, interpersonal, and administrative skills
Excellent attention to detail
Knowledge of union and non-union working environments preferred
Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines
Ability to read, analyze, and interpret documents such as policy and procedure manuals
Ability to respond to inquiries from other employees or guests
Fluency in English required, second language a plus
Ability to write detailed instructions and correspondence
Ability to effectively present information in one-on-one and group situations
Ability to compute basic mathematical calculations
Ability to decipher and create reports upon request
Ability to lift or maneuver at least 30 pounds
Ability to stand, walk, sit, climb, balance, stoop, stretch, bend, kneel, crouch, or crawl
Must be able to work varying schedules including high noise environments
Must interact professionally with internal and external guests

Job Qualifications

High school degree or equivalent
Minimum 3 years of stewarding experience
At least 1 year in a leadership role preferred
Strong computer skills with proficiency in Microsoft Office
Experience in planning and project management
Outstanding organizational, interpersonal, and administrative skills
Excellent attention to detail
Knowledge of union and non-union working environments preferred
Fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines
Ability to read, analyze, and interpret policy and procedure manuals
Ability to respond to inquiries from employees or guests
Fluency in English required
Second language a plus
Ability to write detailed instructions and correspondence
Ability to present information effectively in one-on-one and group situations
Ability to compute basic mathematical calculations
Ability to create and interpret reports upon request

Job Duties

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied
Manages short-and long-term departmental goals, objectives, policies, and operating procedures
monitors and evaluates operational effectiveness
effects changes required for improvement
Identifies key drivers of success
Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
records and reports
Manages the performance of team members under his/her area of responsibility
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced
Ensures department delivers and maintains a maximum level of property-wide service and satisfaction
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication
Runs daily pre-shift meetings with stewarding team members
Responsible for hiring, performance management, and employee engagement within the department
Provides training opportunities, constructive and positive feedback to team members within area of responsibility
Creates a motivating environment
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success
Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy
Responsible for addressing guest and team member issues as appropriate
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand
Manages the cleanliness and maintenance of all kitchen equipment and areas
Ensure all food & beverage outlets are compliant with Health and Safety standards
Responsible for positive working relationships with the Health Department and adhere to all safety and sanitation regulations
Orders and issues correct chemicals for designated items for cleaning and sanitizing various surfaces according to OSHA regulations and hotel requirements
Notify Assistant Executive Steward of any tasks not completed on assigned time frame
Works with safety as a priority, and follows department and company safety standards
Maintains relevant knowledge of industry through continuing education and training
Performs any other job-related duties as assigned

Job Location

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