Assistant Manager - Operations Rooms (NE)(HtlOps)

Lido House Autograph Collection, located in Newport Beach, California, is a distinctive addition to Marriott International's portfolio of independent luxury hotels. As part of the Autograph Collection, the hotel combines unique and memorable experiences with a commitment to quality and originality, creating an environment that caters to today's discerning travelers. These travelers, known as The Individualists, seek more than just accommodations—they desire a rich narrative and a personal connection to the places they visit. With its bold character and carefully curated amenities, Lido House offers guests a chance to immerse themselves in the local culture and enjoy top-tier hospitality services. Marriott International is renowned for its dedication to inclusivity and diversity, fostering a welcoming atmosphere for employees and guests alike. The organization values the rich blend of culture, talent, and experiences that individuals bring to their work, ensuring an equitable workplace free from discrimination based on disability, veteran status, or other protected categories. Marriott also maintains compliance with federal, state, and local laws concerning employment practices.

This management position at Lido House is a full-time opportunity within the Rooms and Guest Services Operations category, offering an hourly wage between $28.35 and $31.73, with eligible bonuses. The role focuses on supporting the day-to-day activities of various rooms operations areas, including Housekeeping, Recreation, Laundry, Staffing, AYS, and Concierge/Guest Services. This entry-level management position requires coordinating and overseeing staff and operational procedures to ensure consistent excellence in guest arrival and departure services, as well as maintaining the overall cleanliness and aesthetic standards of the property. The successful candidate will work closely with employees to promote a positive work environment focused on guest satisfaction and efficient operation.

Key responsibilities include managing front desk and housekeeping shifts, reviewing operational reports, understanding interdepartmental functions, and ensuring the availability of proper supplies and uniforms. The role also entails familiarity with night audit procedures, loss prevention policies, and employee scheduling, as well as handling employee inquiries and concerns effectively. The position contributes to managing budgets related to room operations by supervising revenue-maximizing procedures, verifying room rates, and analyzing financial reports like operating statements and payroll progress. Moreover, the role is critical for providing an exceptional guest experience by assisting with accident investigations, supporting guest recognition programs, and resolving guest complaints with professionalism and responsiveness. By working at Lido House Autograph Collection, candidates join a prestigious network of independent hotels under Marriott International, where they have the chance to develop their careers in a dynamic and supportive environment dedicated to excellence in hospitality.