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Assistant Manager - Operations Rooms (NE)(HtlOps)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
employee discount
Bonuses
potential for career growth
Job Description
Lido House Autograph Collection, located in Newport Beach, California, is a distinctive addition to Marriott International's portfolio of independent luxury hotels. As part of the Autograph Collection, the hotel combines unique and memorable experiences with a commitment to quality and originality, creating an environment that caters to today's discerning travelers. These travelers, known as The Individualists, seek more than just accommodations—they desire a rich narrative and a personal connection to the places they visit. With its bold character and carefully curated amenities, Lido House offers guests a chance to immerse themselves in the local culture and enjoy top-tier hospitality services.... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- ability to operate departmental equipment
- ability to understand and apply night audit procedures
- knowledge of loss prevention policies and procedures
- capability to schedule employees and track attendance
- effective communication skills
- ability to handle guest complaints and employee concerns
- willingness to work flexible hours
- legal authorization to work in the United States
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- strong interpersonal and communication skills
- ability to operate department equipment
- understanding of night audit procedures
- knowledge of loss prevention policies
- skills in employee scheduling and time tracking
- experience with budget and financial report usage
- guest service orientation and problem-solving skills
- teamwork and leadership capabilities
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklist and other duties
- Run and review critical information contained in room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees according to job descriptions
- Handle employee questions and concerns
- Effectively schedule employees to business demands and track employee time and attendance
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Verify accuracy of room rates to maximize revenue opportunities
- Use budgets, operating statements and payroll progress reports to assist in room operations management
- Participate in management of departmental controllable expenses to meet budget goals
- Understand impact of room operations on overall property financial objectives
- Assist in investigation of employee and guest accidents
- Use guest information tracking to support repeat guest recognition program
- Set a positive example for guest relations
- Interact with guests for feedback and handle guest problems and complaints
- Assist in review of comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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