Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Long John Silver's is a renowned name in the fast-casual dining industry, specializing in seafood with a legacy that spans over 50 years. Established as a key player in bringing golden, crispy, and delicious seafood to families worldwide, the brand has grown significantly to nearly 500 locations globally. Renowned for its batter-dipped wild-caught whitefish, shrimp, chicken, and iconic hushpuppies, Long John Silver's has become the world’s favorite seafood destination for customers who seek quality, flavor, and an engaging dining experience. The company prides itself on not only serving great food but also creating lasting memories and cherished moments for families and guests who visit each location.
Guided by its vision to be the world's favorite seafood restaurant, Long John Silver’s fosters a company culture centered on PIRATE values: People First, Integrity, Recognition, Accountability, Teamwork, and Excellence. These core values are deeply embedded in every aspect of the business, supporting a work environment where employees feel valued, respected, and empowered to deliver outstanding service and maintain the highest standards. The brand’s commitment to integrity ensures transparency and honesty in its operations, while recognition highlights the importance of celebrating the contributions of every team member. Accountability and teamwork emphasize the responsibility and collaboration needed to consistently provide excellent guest experiences, ultimately striving for excellence in products and services.
The company is currently seeking a motivated Assistant Restaurant General Manager to join their leadership team. This full-time role is pivotal to ensuring the best guest experience by leading a team committed to quality and service excellence. As the Assistant General Manager, you will be responsible for guaranteeing 100% guest satisfaction, promptly resolving customer concerns, and inspiring your staff to exceed performance expectations. The role involves overseeing daily operational tasks, including managing staffing levels, fostering a respectful and accountable team culture, and ensuring food safety and quality standards are upheld rigorously.
In addition to daily operations, the Assistant General Manager will drive profitability through effective product management and waste reduction. Part of the role involves utilizing customer feedback to enhance service quality continuously. Maintaining a clean, safe, and welcoming environment is essential for both customers and team members, reflecting the brand’s dedication to high standards in health and safety. Through leadership and a focus on delivering “come-back quality” experiences, this position plays a vital role in reinforcing Long John Silver’s reputation as a beloved seafood restaurant.
Applicants should be prepared for a dynamic, fast-paced environment where upbeat energy, positive attitude, and a commitment to high standards are key to success. The company requires a minimum of three months’ experience as a shift manager, a high school diploma or equivalent, reliable transportation, and the ability to work nights and weekends. Those who thrive in collaborative settings and prioritize customer service will find this role rewarding and impactful. This job offers an exciting opportunity to grow within a globally recognized brand committed to both employee development and customer satisfaction.
Guided by its vision to be the world's favorite seafood restaurant, Long John Silver’s fosters a company culture centered on PIRATE values: People First, Integrity, Recognition, Accountability, Teamwork, and Excellence. These core values are deeply embedded in every aspect of the business, supporting a work environment where employees feel valued, respected, and empowered to deliver outstanding service and maintain the highest standards. The brand’s commitment to integrity ensures transparency and honesty in its operations, while recognition highlights the importance of celebrating the contributions of every team member. Accountability and teamwork emphasize the responsibility and collaboration needed to consistently provide excellent guest experiences, ultimately striving for excellence in products and services.
The company is currently seeking a motivated Assistant Restaurant General Manager to join their leadership team. This full-time role is pivotal to ensuring the best guest experience by leading a team committed to quality and service excellence. As the Assistant General Manager, you will be responsible for guaranteeing 100% guest satisfaction, promptly resolving customer concerns, and inspiring your staff to exceed performance expectations. The role involves overseeing daily operational tasks, including managing staffing levels, fostering a respectful and accountable team culture, and ensuring food safety and quality standards are upheld rigorously.
In addition to daily operations, the Assistant General Manager will drive profitability through effective product management and waste reduction. Part of the role involves utilizing customer feedback to enhance service quality continuously. Maintaining a clean, safe, and welcoming environment is essential for both customers and team members, reflecting the brand’s dedication to high standards in health and safety. Through leadership and a focus on delivering “come-back quality” experiences, this position plays a vital role in reinforcing Long John Silver’s reputation as a beloved seafood restaurant.
Applicants should be prepared for a dynamic, fast-paced environment where upbeat energy, positive attitude, and a commitment to high standards are key to success. The company requires a minimum of three months’ experience as a shift manager, a high school diploma or equivalent, reliable transportation, and the ability to work nights and weekends. Those who thrive in collaborative settings and prioritize customer service will find this role rewarding and impactful. This job offers an exciting opportunity to grow within a globally recognized brand committed to both employee development and customer satisfaction.
Job Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Minimum of 3 months' experience performing as a shift manager
- Pass the Assistant General Manager Readiness Checklist
- Available to work the required minimum of 40 hours per week
- Must have reliable transportation and ability to work nights and weekends
- Valid driver's license required
- Take absolute pride in everything you do
- Value customer service and hold the ability to positively impact guests' experience
- Work well in a fast-paced environment
- Practice high quality food and cleanliness standards
- Bring an upbeat energy and positive attitude to the team
- Has a commitment to timeliness and a sense of urgency
- Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration, and percent
- Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 months experience performing as a shift manager
- Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent
- Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
- Valid driver's license
- Commitment to timeliness and a sense of urgency
- Positive attitude and upbeat energy
- Strong interpersonal and team leadership skills
- Value customer service and ability to positively impact guests' experience
Job Duties
- Guarantees 100% satisfaction for every Long John Silver's guest
- Resolves customer concerns promptly using BAM to ensure they leave happy and satisfied
- Inspires and motivates crew members and restaurant management to exceed performance expectations
- Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback
- Ensures optimal staffing levels to consistently meet guest service needs
- Fosters a culture of teamwork, respect, and accountability among all crew members and management
- Commits to delivering positive engagement during every guest interaction
- Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality
- Drives profitability by effectively managing product projections and minimizing waste
- Delivers a "come-back quality" experience through outstanding service and flavor
- Maintains a clean, safe, and welcoming environment for both guests and team members
Job Criteria
Experience
No experience required
Job Location
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