Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Our company is part of Pollo Nation, a well-known restaurant group recognized for its vibrant culture and commitment to delivering exceptional dining experiences. As a leader in the fast-casual dining industry, Pollo Nation operates multiple popular restaurant brands that focus on providing high-quality food, outstanding guest service, and a dynamic work environment for team members. Our restaurants are dedicated to innovation, operational excellence, and fostering a sense of community and belonging among employees and guests alike. We believe in empowering our team members through opportunities for growth, leadership development, and a collaborative culture that encourages personal and professional advancement.
The Manager in Training (MIT) position at Pollo Nation is a comprehensive leadership development role designed to prepare motivated individuals for future managerial responsibilities within our restaurant operations. This role offers hands-on experience in every facet of running a successful restaurant—from ensuring food safety and quality, managing daily operations, supervising staff, to upholding the highest standards of guest service and cleanliness. As an MIT, you will work closely with experienced leaders including the Training General Manager, Field Training Manager, and other members of the leadership team to hone your skills in team development, labor and financial management, and operational excellence.
This full-time position immerses you in a fast-paced environment where you will learn to lead a team of over 25 employees, drive performance towards key business metrics like sales and labor targets, and foster a high-performance culture. Your responsibilities will stretch across scheduling, inventory management, payroll, customer service, and safety compliance, giving you a well-rounded view of restaurant operations. We encourage our Managers in Training to embrace challenges with a positive attitude and adaptability, making critical decisions under pressure and supporting initiatives that enhance guest satisfaction and employee engagement.
Joining Pollo Nation as an MIT means becoming part of a team that values integrity, respect, and continuous learning. You will gain not only practical leadership experience but also the skills needed to advance your career in the food service industry. If you are passionate about delivering excellent guest experiences, developing others, and driving operational success, this role is designed for you. Benefits include comprehensive training, mentorship, and the chance to thrive in a supportive, inclusive workplace. Pollo Nation is an equal opportunity employer, committed to diversity and providing all employees with the resources and opportunities to succeed.
The Manager in Training (MIT) position at Pollo Nation is a comprehensive leadership development role designed to prepare motivated individuals for future managerial responsibilities within our restaurant operations. This role offers hands-on experience in every facet of running a successful restaurant—from ensuring food safety and quality, managing daily operations, supervising staff, to upholding the highest standards of guest service and cleanliness. As an MIT, you will work closely with experienced leaders including the Training General Manager, Field Training Manager, and other members of the leadership team to hone your skills in team development, labor and financial management, and operational excellence.
This full-time position immerses you in a fast-paced environment where you will learn to lead a team of over 25 employees, drive performance towards key business metrics like sales and labor targets, and foster a high-performance culture. Your responsibilities will stretch across scheduling, inventory management, payroll, customer service, and safety compliance, giving you a well-rounded view of restaurant operations. We encourage our Managers in Training to embrace challenges with a positive attitude and adaptability, making critical decisions under pressure and supporting initiatives that enhance guest satisfaction and employee engagement.
Joining Pollo Nation as an MIT means becoming part of a team that values integrity, respect, and continuous learning. You will gain not only practical leadership experience but also the skills needed to advance your career in the food service industry. If you are passionate about delivering excellent guest experiences, developing others, and driving operational success, this role is designed for you. Benefits include comprehensive training, mentorship, and the chance to thrive in a supportive, inclusive workplace. Pollo Nation is an equal opportunity employer, committed to diversity and providing all employees with the resources and opportunities to succeed.
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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