Assistant Manager - Housekeeping

Marriott International is a globally recognized hospitality company committed to delivering exceptional guest experiences across its diverse portfolio of brands. Among its prestigious offerings is JW Marriott, part of its luxury portfolio, which includes more than 100 properties worldwide in gateway cities and distinctive resort locations. Marriott International prides itself on fostering an inclusive and dynamic work environment where associates are valued for their unique backgrounds, talents, and experiences. The company's culture promotes equal opportunity employment and actively encourages diversity, non-discrimination, and professional growth. Marriott Hotels aim to elevate hospitality by innovating continuously while maintaining a welcoming and familiar atmosphere for guests globally. As a hospitality leader, Marriott Hotels uphold a long-standing legacy of "Wonderful Hospitality. Always.", which is supported by their dedicated and passionate team members.

The role described is an entry-level management position within the Rooms Operations department at JW Marriott located in Dallas, Texas. This full-time management position plays a crucial role in supporting and managing daily operations involving multiple areas such as Housekeeping, Recreation, Laundry, Staff, AYS (Associate Yield System), and Concierge/Guest Services. The position is designed to assist in overseeing guest arrival and departure procedures alongside maintaining the property’s cleanliness and service standards. With a pay range of $25.77 to $28.37 per hour and eligibility for bonuses, this opportunity suits candidates enthusiastic about hospitality management and interested in progressing within a globally respected luxury brand.

In this role, the candidate will work closely with employees to implement operational procedures, employee scheduling, and performance management to ensure seamless service delivery and optimal guest satisfaction levels. The candidate will be responsible for opening and closing front desk shifts, running critical room operations reports, and understanding the functional aspects of each department involved in room operations. They will ensure that staff are properly equipped with supplies and uniforms, understand night audit procedures, and comply with loss prevention policies.

Additionally, the candidate will contribute to managing budget-related aspects of room operations by supervising sales procedures, verifying room rate accuracy, using financial reports to assist management, and participating in controlling departmental expenses to meet or exceed budget goals. The role demands a hands-on approach to managing guest experiences by addressing guest feedback, handling complaints efficiently, promoting guest recognition programs, and maintaining high standards of guest relations.

JW Marriott emphasizes its dedication to associate well-being, offering a work experience marked by camaraderie, diverse teams, comprehensive training, and development opportunities. This environment fosters personal and professional growth, aligning with the company's vision of creating opportunities where associates can thrive and embody The JW Treatment™, which prioritizes exceptional guest and associate experiences. Joining JW Marriott means becoming part of a globally renowned brand with a strong commitment to service excellence and career development in a luxury hospitality environment.