Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Employee Discounts
training programs
Job Description
Onvo is a dedicated hospitality company that strives to deliver exceptional guest experiences through its commitment to service excellence and operational efficiency. The company operates hotels that prioritize guest satisfaction, associate development, and financial performance, fostering positive environments for both guests and employees. Onvo's workplace culture underscores respect, fairness, and inclusivity, reflecting its dedication to equal opportunity employment and creating supportive atmospheres for diverse teams. The company maintains high standards through adherence to corporate guidelines and industry best practices, ensuring its properties perform optimally and uphold brand standards consistently.
The Assistant General Manager role at Onvo is a pivotal position responsible for overseeing key operational departments such as Housekeeping, Engineering/Maintenance, and Front Office, specifically in the absence of the General Manager or Manager on Duty. This leadership position demands a strong focus on guest satisfaction while balancing operational efficiency and profitability goals. The Assistant General Manager assists the General Manager in achieving revenue targets, cost control, and associate development by helping manage daily hotel operations and supporting empowered decision-making among staff members.
Key responsibilities include maintaining high standards of customer service, ensuring compliance with corporate policies, and supervising routine operational tasks along with team members' performance. The role requires active participation in back-of-house management and front-line guest interaction, particularly during peak times, to foster a welcoming atmosphere and seamless service delivery. The Assistant General Manager also plays a significant role in recruiting, training, and motivating associates, facilitating their professional development and enhancing teamwork to promote a positive, guest-focused environment.
Additional essential functions include overseeing preventive maintenance and deep cleaning programs, contributing to financial reporting, and managing deadlines set by both corporate and hotel leadership. The successful candidate must demonstrate strong interpersonal skills, problem-solving abilities, and a proactive approach to operational challenges. The position requires flexibility with work hours, including holidays, weekends, and evenings, reflecting the dynamic nature of the hospitality industry.
By joining Onvo as an Assistant General Manager, individuals can expect to be part of a collaborative team that values initiative, professionalism, and service excellence. This role offers valuable opportunities for career advancement through training and exposure to various operational facets within the hotel. Overall, the Assistant General Manager position serves as a critical support role in ensuring a high-quality guest experience while contributing to the hotel’s financial success and associate satisfaction.
The Assistant General Manager role at Onvo is a pivotal position responsible for overseeing key operational departments such as Housekeeping, Engineering/Maintenance, and Front Office, specifically in the absence of the General Manager or Manager on Duty. This leadership position demands a strong focus on guest satisfaction while balancing operational efficiency and profitability goals. The Assistant General Manager assists the General Manager in achieving revenue targets, cost control, and associate development by helping manage daily hotel operations and supporting empowered decision-making among staff members.
Key responsibilities include maintaining high standards of customer service, ensuring compliance with corporate policies, and supervising routine operational tasks along with team members' performance. The role requires active participation in back-of-house management and front-line guest interaction, particularly during peak times, to foster a welcoming atmosphere and seamless service delivery. The Assistant General Manager also plays a significant role in recruiting, training, and motivating associates, facilitating their professional development and enhancing teamwork to promote a positive, guest-focused environment.
Additional essential functions include overseeing preventive maintenance and deep cleaning programs, contributing to financial reporting, and managing deadlines set by both corporate and hotel leadership. The successful candidate must demonstrate strong interpersonal skills, problem-solving abilities, and a proactive approach to operational challenges. The position requires flexibility with work hours, including holidays, weekends, and evenings, reflecting the dynamic nature of the hospitality industry.
By joining Onvo as an Assistant General Manager, individuals can expect to be part of a collaborative team that values initiative, professionalism, and service excellence. This role offers valuable opportunities for career advancement through training and exposure to various operational facets within the hotel. Overall, the Assistant General Manager position serves as a critical support role in ensuring a high-quality guest experience while contributing to the hotel’s financial success and associate satisfaction.
Job Requirements
- Prior hotel experience in a guest-facing role (i.e. front desk)
- Previous management experience preferred
- Must have strong customer service skills
- Ability to work holidays, weekends, and evenings
- Ability to take initiative/problem solve
- Must be able to stand for long periods of time
Job Qualifications
- Strong customer service skills
- Ability to work holidays, weekends, and evenings
- Ability to take initiative/problem solve
- Prior hotel experience in a guest-facing role (i.e. front desk)
- Previous management experience preferred
Job Duties
- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner
- Maintain regular attendance in compliance with Onvo standards as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming which include compliance with Onvo's dress code and wearing a nametag when working
- Ensure the efficient operation of the hotel by supervising and supporting the Engineering and Housekeeping departments
- Assist in creating an environment where employees make empowered decisions to ensure guests' satisfaction
- Follow up on all empowerment successes and opportunities with the General Manager
- Assist the General Manager with the creation of financial reports as required by the Corporate Office
- Meet all Corporate imposed deadlines as well as those imposed by the General Manager
- Participate in required M.O.D. coverage as scheduled
- Ensure that training in service standards is taking place in each department using the steps to effective training
- Assist the General Manager in recruiting, hiring and training for departments based on occupancy
- Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation
- Assist the General Manager to maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer
- Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guest management and all other employees
- Be familiar with S.O.P.'s in all Operations departments
- Maintain a professional working relationship and promote open lines of communication with all employees and other departments
- Complete required corporate training modules and become certified to train those as required
- Be in the public areas during peak times greeting guests and helping as needed
- Attend all scheduled meetings that take place on the property when you are scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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