Assistant Manager, Front Office

Starwood Hotels is a prestigious luxury hotel brand management company and an affiliate of the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, they have established themselves as an industry leader dedicated to creating exceptional guest experiences while fostering a sustainable and inclusive culture. The company operates under a mission-driven philosophy where their purpose acts as the true north guiding their business strategy and workplace environment. Starwood Hotels is committed to diversity, sustainability, and empowering its workforce by cultivating an inclusive environment where every team member has the opportunity to flourish. With a portfolio that includes innovative brands like Treehouse Hotels, Starwood Hotels continuously pushes the boundaries of hospitality by blending creativity, comfort, and sustainability into every guest interaction. Their approach reflects an understanding that stellar service, collaboration, respect for nature, and people are key pillars to their ongoing success.

Treehouse Hotels, part of the Starwood family, brings a whimsical yet sophisticated experience to guests by drawing inspiration from childhood imagination and adventure. Founded on principles of independence, cozy spaces, and creativity, each Treehouse Hotel is uniquely designed with handcrafted elements, nostalgic themes, local craftsmanship, and eco-conscious operations. Since opening its first location, Treehouse Hotel London, in 2019, the brand has become synonymous with playful luxury and modern hospitality. Their goal is to balance childlike wonder with a contemporary sensibility to create memorable moments filled with warmth, connection, and genuine fun for every guest.

This exciting opportunity is for an Assistant Front Office Manager at Treehouse Sunnyvale. This role offers creative freedom, leadership development, and substantial opportunities to engage with guests and team members alike. The Assistant Front Office Manager is expected to inspire and guide a dedicated service team, emphasizing the importance of warm hospitality and operational excellence. Key responsibilities include training, supervising, and mentoring new hires, ensuring they are fully prepared to deliver exceptional guest experiences. This leadership position requires a passionate individual who leads by example and thrives in a dynamic, guest-focused environment. Interaction with guests is central to the role, whether greeting visitors from afar or engaging locals, ensuring every encounter reflects the brand's caring and thoughtful culture.

At Treehouse Sunnyvale, the mindset centers on playfulness and freedom paired with attentive service and locally inspired amenities. The environment is designed to promote creativity and optimism, with thoughtful programs and culinary experiences that celebrate local culture and community spirit. Team members are supported with a caring culture and numerous activities and benefits that underscore a passion for nature and well-being. These include a nature-designed workplace, comprehensive health and wellness plans, retirement options, paid personal days, and a variety of career advancement opportunities through Starwood's global growth. The exclusive SH University program allows team members to access professional development and certification courses via a tailored online platform. Additionally, a vibrant Team Member Recognition program encourages employees to earn rewards and engage in meaningful community actions.

The compensation for this role is attractive, with a salary of $75,000, reflective of the responsibility and expertise expected in this supervisory role. Starwood Hotels is an Equal Opportunity Employer and embraces a workforce that reflects a wide range of backgrounds and perspectives. They are committed to non-discrimination and provide accommodations to support team members where needed, reinforcing their dedication to an inclusive workplace.

The ideal candidate for the Assistant Front Office Manager role is passionate about hotel operations and guest service with at least two years of supervisory experience in a front office setting, preferably within the upper upscale or luxury hotel segment. A post-secondary diploma or degree is advantageous. Prospective leaders must demonstrate advanced knowledge of front office operations, possess a proven track record in both guest and team member engagement, and show strong leadership skills contributing to excellent financial performance. Exceptional communication skills, both verbal and written, are essential. Flexibility to work various shifts including days, evenings, weekends, and holidays is required to meet the dynamic needs of the hospitality industry.

This role offers a unique blend of operational leadership, guest interaction, and team development within a vibrant and caring hospitality brand. It is well suited to individuals eager to grow their leadership skills while contributing to a positive, playful guest experience. Joining Starwood Hotels and Treehouse means becoming part of a team dedicated to excellence, sustainability, and community, where each day brings new opportunities to inspire and be inspired.