Assistant Manager Food

Universal City, CA, USA|

Job Overview

Compensation

Hourly

Range $29.00 - $32.00

Work Schedule

Rotating Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

paid leave

Tuition Reimbursement

Employee Discounts

Job Description

NBCUniversal is a premier global media and entertainment company, renowned for creating some of the most compelling and innovative content worldwide. With a rich legacy and an expansive portfolio, the company operates across various sectors including film, television, streaming, theme parks, consumer products, and immersive experiences. NBCUniversal boasts ownership of iconic entertainment and news brands such as NBC, NBC News, NBC Sports, Telemundo, Bravo, and Peacock, its premium ad-supported streaming service. The company’s film and television production is powered by illustrious studios like Universal Pictures, DreamWorks Animation, and Focus Features alongside the four international television studios under the Universal Studio Group umbrella. Beyond media production, NBCUniversal also curates unique themed attractions and experiences globally through Universal Destinations & Experiences, including major destinations such as Universal Orlando Resort, Universal Epic Universe, and Universal Studios Hollywood. As a subsidiary of Comcast Corporation, NBCUniversal is committed to enriching the communities where its employees, audiences, and customers live, while fostering an inclusive culture that draws and nurtures talent from diverse backgrounds.

This specific role is centered around the daily supervision of operations at quick service branded restaurants, making it an integral position within NBCUniversal’s entertainment venues. The role demands a dynamic leader who can effectively create and maintain a cohesive team environment marked by operational excellence. This includes skills in organizational management, meticulous planning, delegation, mentorship, and coaching. The successful candidate will be entrusted with ensuring compliance with all relevant laws—local, state, and federal—pertaining to food quality, safety, labor, employment, and union guidelines, in addition to strict adherence to the company's policies and procedures.

The Quick Service Supervisor will work closely under the guidance of Restaurant Managers to implement strategic plans aimed at optimizing operational profits while maintaining superior standards of quality, cleanliness, and customer service. This position is responsible for supervising all hourly and seasonal supervisory staff, providing clear work direction, conducting performance reviews, and offering personalized coaching and development for team members. The role also requires maintaining union contract compliance, managing employee work conditions, enforcing discipline, and ensuring open shifts are adequately staffed.

In addition, the successful candidate will play a pivotal role in mentoring employees, fostering strong internal relationships to boost staff performance, and ensuring a clean, safe, and professional work environment. They will regularly observe and adjust daily workflows and departmental operations to guarantee top-tier guest service, while managing labor costs, safety standards, and other variable operational expenses within budget. This role also includes responsibility for the training and proficiency of the workforce to operate various venues effectively. With an hourly salary range of $29.00 to $32.00 and full-time employment at an NBCUniversal-designated worksite, this position offers access to company-sponsored benefits such as medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and various employee discounts and perks. Candidates should be prepared for a role that demands adaptability, strong leadership, and excellent communication skills to thrive within a diverse and fast-paced environment.

Job Requirements

High school diploma or GED required
Minimum 3+ years quick service food management experience with multiple large high-volume food service operations and managing a team of 20+ employees
Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
Excellent written and verbal communication skills to effectively communicate with all levels of the organization
Ability to work rotating schedules, holidays, weekends and nights
Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day

Job Qualifications

High School diploma or GED required
Minimum 3+ years quick service food management experience with multiple large high-volume food service operations and managing a team of 20+ employees
Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
Excellent written and verbal communication skills to effectively communicate with all levels of the organization
Ability to work rotating schedules, holidays, weekends and nights
Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
Associate or Bachelor's degree (or equivalent) in hospitality management or business administration preferred
Experienced in Quick Food Service
Must be able to express ideas clearly and logically and should love to write
Must demonstrate good judgment and a strong sense of ethics in responding to guests' concerns and issues while keeping company business models in mind
Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
Strong customer service, interpersonal and organizational skills
Able to provide creative solutions to guest situations
Ability to work in a high paced, repetitive teamwork environment
Theme park experience preferred
Experience managing in a union environment
Strong interpersonal and analytical skills
Quick thinker with the ability to make sound decisions
Able to manage effectively under deadlines
Previous experience with creating and managing budgets

Job Duties

Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures
With the direction of the Restaurant Managers, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards
Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs
Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards
Responsible for supervising employee's workflow, setting leadership standards, and guiding work locations efficiency
Builds internal relationships ensure our employees are exceeding expectations
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service
Maintain or exceed weekly budgeted variable operations result: cost of goods, variable labor, and safety
Adjust operations as necessary to budgets
Exceed annual cash flow trends
Maintain a clean, safe and professional work area
Ensure proper hiring, and training content are maintained
Ensure the workforce is trained and proficient at operating venues
Performs other duties as assigned