Job Overview
Compensation
Hourly
Range $15.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
performance bonuses
Training and Development
Job Description
Our company is a well-established restaurant known for providing exceptional dining experiences in a fast-paced environment. We pride ourselves on delivering high-quality food and ensuring customer satisfaction through dedicated staff and efficient operations. As a leader in the quick-service restaurant (QSR) industry, our establishment emphasizes not only excellent product quality but also a welcoming environment and top-tier customer service. We are currently seeking a motivated and experienced Assistant Manager to join our management team. This role reports directly to the General Manager and plays a critical part in the day-to-day operations of the restaurant.
The Assistant Manager will be instrumental in managing all facets of the restaurant operations during their scheduled shifts, ensuring adherence to established standards in product quality, service speed, cleanliness, and sanitation. They will assist the General Manager in executing the overall business plan, incorporating all PRIDE systems and routines which are essential to maintaining operational excellence. This role requires a strong focus on guest satisfaction, addressing customer concerns promptly and professionally to maintain a positive dining experience.
Beyond daily operational responsibilities, the Assistant Manager will oversee important functions such as inventory control, product ordering, cash handling, and labor cost management. They will also play an active role in staff management, including hiring, training, scheduling, and performance reviews, to foster a productive and motivated workforce. The position demands exceptional communication skills as the Assistant Manager will need to consistently liaise with both the staff and upper management, ensuring seamless flow of information and operational consistency.
The successful candidate will have prior experience managing a high-volume restaurant, preferably within the QSR sector, demonstrating the ability to work efficiently under pressure while maintaining a positive workforce environment. Physical stamina is necessary, as the role requires long periods of standing, lifting up to 50 pounds, and working in varying temperature ranges. The candidate must exhibit excellent customer service skills, a positive attitude, and a detail-oriented approach to overseeing multiple areas simultaneously.
Join our team and contribute to our mission of delivering outstanding food and service by leading with integrity, motivation, and operational excellence. This position offers a dynamic work environment with opportunities to impact the restaurant’s success and grow your management career within a respected company in the hospitality industry.
The Assistant Manager will be instrumental in managing all facets of the restaurant operations during their scheduled shifts, ensuring adherence to established standards in product quality, service speed, cleanliness, and sanitation. They will assist the General Manager in executing the overall business plan, incorporating all PRIDE systems and routines which are essential to maintaining operational excellence. This role requires a strong focus on guest satisfaction, addressing customer concerns promptly and professionally to maintain a positive dining experience.
Beyond daily operational responsibilities, the Assistant Manager will oversee important functions such as inventory control, product ordering, cash handling, and labor cost management. They will also play an active role in staff management, including hiring, training, scheduling, and performance reviews, to foster a productive and motivated workforce. The position demands exceptional communication skills as the Assistant Manager will need to consistently liaise with both the staff and upper management, ensuring seamless flow of information and operational consistency.
The successful candidate will have prior experience managing a high-volume restaurant, preferably within the QSR sector, demonstrating the ability to work efficiently under pressure while maintaining a positive workforce environment. Physical stamina is necessary, as the role requires long periods of standing, lifting up to 50 pounds, and working in varying temperature ranges. The candidate must exhibit excellent customer service skills, a positive attitude, and a detail-oriented approach to overseeing multiple areas simultaneously.
Join our team and contribute to our mission of delivering outstanding food and service by leading with integrity, motivation, and operational excellence. This position offers a dynamic work environment with opportunities to impact the restaurant’s success and grow your management career within a respected company in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- One to three years of management experience in a high volume restaurant preferred
- Experience in a quick-service restaurant strongly preferred
- Excellent customer service and employee relation skills
- Detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment
- Ability to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
- Ability to work in and out of different temperature ranges
- Ability to stand for long periods of time
- Ability to lift up to 50 pounds
- Excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness
Job Qualifications
- High school diploma or equivalent
- One to three years of management experience in a high volume restaurant preferred
- Experience in a quick-service restaurant strongly preferred
- Excellent customer service skills
- Strong employee relation skills
- Detail oriented with ability to oversee restaurant operations and multiple areas simultaneously
- Ability to perform under pressure in a high volume restaurant environment
- Strong communication skills
- Experience training and developing staff
Job Duties
- Manage entire operation of restaurant during scheduled shifts
- Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service
- Assist in the execution of the restaurant’s business plan as directed by the GM
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Ensure guest service in all areas meets company standards
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Accurately complete designated duties such as inventory control, ordering of products, cash control
- Assist in optimizing profits by controlling product and labor costs
- Communicate and oversee the execution of product promotions
- Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and conducting performance reviews
- Prepare hourly employee schedules to meet staffing requirements for each day part as determined by the GM
- Perform other duties and responsibilities as requested by the GM
- Manage the operation of the restaurant through the development and growth of staff, sales and profitability in accordance with company standards, policies and procedures
- Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate
- Communicate all significant issues with GM
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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