Assistant Manager (Auntie Anne's Hollywood Casino - Maryland Heights, MO)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Leadership role with growth opportunities
flexible scheduling
Free on-duty shift meals
Employee Discounts
Training and development programs
free uniforms
Health Insurance
Life insurance
401(k)

Job Description

Auntie Anne's is a renowned international chain specializing in freshly baked pretzels known for their golden brown color and inviting aroma. Established with a mission to create moments of joy through quality products and exceptional guest experiences, Auntie Anne's has expanded its footprint globally and continues to delight customers with its authentic bakery treats. The company prides itself on maintaining high standards in product quality, customer service, and store cleanliness. Through extensive training programs and a people-focused leadership approach, Auntie Anne's fosters an environment where employees can thrive and advance their careers within the foodservice industry.

The Assistant General Manager role at Auntie Anne's is a pivotal leadership position designed for motivated individuals passionate about delivering exceptional customer experiences while driving operational success. Serving as the right hand to the General Manager, the Assistant General Manager is responsible for assisting with the daily operations of the store, including supervising staff, ensuring food safety, and maintaining the overall look and feel of the outlet. This role demands a blend of leadership, operational oversight, and hands-on support to guarantee that every guest interaction is memorable.

This full-time position offers flexible scheduling based on business needs and provides a variety of opportunities for professional development and advancement within the company. The Assistant General Manager will be instrumental in coaching and developing team members, handling inventory and scheduling, and stepping up to manage the store when required. The role requires strong communication and organizational skills, a commitment to quality, and the ability to work in dynamic food service environments. Successful candidates will benefit from employee discounts, free meals during shifts, and the possibility of health, life insurance, and retirement benefits, making Auntie Anne's a rewarding workplace for those eager to grow with a trusted brand.

Job Requirements

  • Must be 18 years or older
  • Flexible availability (weeknights, weekends, and holidays)
  • TB clearance required (if applicable by location)
  • Ability to stand, bend, scoop, and stay active throughout your shift
  • Comfortable working in warm and cold environments
  • Ability to taste-test products for quality

Job Qualifications

  • Previous supervisory or management experience
  • Strong leadership, communication, and organizational skills
  • 1-2 years of food service or retail experience preferred
  • Basic math and computer skills
  • Cash handling and customer service experience
  • Food handler certification (current or obtained within 30 days)
  • High school diploma or equivalent experience
  • Comfortable using smartphones, tablets, and POS technology
  • General knowledge of food service or pretzel operations is a bonus

Job Duties

  • Support the General Manager in overseeing daily operations and store performance
  • Lead, coach, and develop team members to deliver outstanding guest experiences
  • Maintain high standards for product quality, service, cleanliness, and food safety
  • Assist with scheduling, inventory, and operational reporting
  • Handle team and guest concerns with professionalism and confidence
  • Step in to manage the store in the absence of the General Manager

Job Criteria

Experience

Mid Level (3-7 years)


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