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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Profit sharing
flexible schedule
Referral program
employee discount
Job Description
United Concessions Group (UCG) is a 100% family-owned and operated business that has been a staple in the Cleveland airport community since 1979. Founded by Joe and Hayat Rababy and currently managed by their children and grandchildren, UCG has a long legacy of providing exceptional service and innovative culinary experiences to travelers passing through Cleveland Hopkins Airport. UCG operates several popular concessions inside the airport, including Chick-fil-A, Bar Symon, and Potbelly, committed to making sure that every guest travels well, eats well, and is well during their airport experience. With a culture rooted in hustle, continuous improvement, and dedicated customer... Show More
Job Requirements
- Stands for long periods
- Routinely lifts carries and moves materials weighing up to 50 pounds
- Bends reaches and moves quickly in tight spaces
- Is legally able to work in the U.S.
- Is able to pass a federal background check
- Executes tasks independently
- Learns and memorizes tasks effectively
- Maintains concentration and focus on tasks
- Performs tasks in small or restrictive spaces
- Works in or around large crowds
Job Qualifications
- 2+ years of supervisory or management experience in a restaurant hospitality or food-service environment airport experience preferred
- Strong understanding of restaurant operations food safety and customer service
- Ability to work in a fast-paced high-volume environment
- Excellent communication and leadership skills
- Ability to obtain and maintain airport security badging including background check
- Flexible schedule must be able to work early mornings evenings weekends and holidays
Job Duties
- Oversee daily restaurant operations ensuring service excellence cleanliness and adherence to brand standards
- Monitor food preparation portion control and quality
- Maintain compliance with airport requirements including security safety protocols and inspection standards
- Ensure adherence to health sanitation and food safety guidelines
- Manage cash handling deposits and daily operational paperwork
- Assist with inventory management ordering and waste control
- Support training and coaching of team members
- Supervise team members during shifts and ensure adequate staffing levels
- Provide clear direction to team members to maintain service standards and productivity
- Promote a positive inclusive and respectful work environment
- Support corrective action processes when needed
- Ensure fast friendly and professional service for all travelers and airport team members
- Resolve guest concerns professionally and efficiently
- Monitor dining room service counter and kitchen for maximum guest satisfaction
- Assist in managing labor food cost and operating budgets within company guidelines
- Support sales-building initiatives promotions and upselling
- Identify opportunities to improve operational efficiency and reduce waste
- Maintain full compliance with TSA airport authority concessionaire rules and company policies
- Ensure team members follow security procedures including restricted-area access and badge control
- Perform regular safety inspections and resolve hazards quickly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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