Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Profit sharing
flexible schedule
Referral program
employee discount
Job Description
United Concessions Group (UCG) is a 100% family-owned and operated business that has been a staple in the Cleveland airport community since 1979. Founded by Joe and Hayat Rababy and currently managed by their children and grandchildren, UCG has a long legacy of providing exceptional service and innovative culinary experiences to travelers passing through Cleveland Hopkins Airport. UCG operates several popular concessions inside the airport, including Chick-fil-A, Bar Symon, and Potbelly, committed to making sure that every guest travels well, eats well, and is well during their airport experience. With a culture rooted in hustle, continuous improvement, and dedicated customer service, UCG aims to offer a positive and people-centric work environment where team members feel valued and are given opportunities for growth and advancement.
Woodfired Kitchen, part of the United Concessions Group family, is located inside Cleveland Hopkins Airport and offers a chef-inspired menu that focuses on the art of cooking with wood fire. Created by renowned chef Anthony Carron, the menu features woodfired pizzas, salads, bowls, vegetables, and more, all made from scratch using the highest quality ingredients, fresh produce, artisan meats, and cheeses. Woodfired Kitchen prides itself on delivering craveable, authentic, and irresistibly delicious meals with the unique smokiness that only woodfire cooking can provide. This innovative approach to fast-casual dining combines quality and speed perfect for an airport setting.
The Assistant Manager role at Woodfired Kitchen is an exciting opportunity for a motivated hospitality professional to join a dynamic team operating within an airport environment. This position supports daily restaurant operations, ensuring service excellence, compliance with airport and company policies, and financial performance goals. The Assistant Manager is a hands-on leader who helps to maintain brand standards, support and coach team members, and ensure guest satisfaction. They step into the General Manager's role during absences and play a key role in managing labor costs, inventory, safety compliance, and overall operational efficiency. This position requires the ability to work in a fast-paced and high-volume environment while maintaining enthusiasm and attention to detail.
With a competitive pay range of $20.00 to $30.00 an hour plus bonus pay and tips, Woodfired Kitchen offers flexible scheduling for both full-time and part-time team members. The company also provides a comprehensive benefits package to eligible employees, including health, dental, and vision insurance, 401(k) with matching, profit sharing, and employee discounts. The workplace environment is inclusive and supportive, promoting respect and teamwork among staff. The airport setting adds an exciting dimension to the role, offering interactions with a diverse range of travelers while maintaining stringent security and safety standards.
Candidates for the Assistant Manager position will have at least two years of supervisory or managerial experience in food service or hospitality, preferably within an airport environment. Strong operational knowledge, leadership skills, and the ability to manage a team effectively are essential. The role demands physical stamina, the capability to work a flexible schedule including weekends and holidays, and the ability to pass a federal background check and obtain airport security badges. Woodfired Kitchen and UCG value team members who are committed, proactive, and eager to grow within a well-established and respected company in the concession industry.
Woodfired Kitchen, part of the United Concessions Group family, is located inside Cleveland Hopkins Airport and offers a chef-inspired menu that focuses on the art of cooking with wood fire. Created by renowned chef Anthony Carron, the menu features woodfired pizzas, salads, bowls, vegetables, and more, all made from scratch using the highest quality ingredients, fresh produce, artisan meats, and cheeses. Woodfired Kitchen prides itself on delivering craveable, authentic, and irresistibly delicious meals with the unique smokiness that only woodfire cooking can provide. This innovative approach to fast-casual dining combines quality and speed perfect for an airport setting.
The Assistant Manager role at Woodfired Kitchen is an exciting opportunity for a motivated hospitality professional to join a dynamic team operating within an airport environment. This position supports daily restaurant operations, ensuring service excellence, compliance with airport and company policies, and financial performance goals. The Assistant Manager is a hands-on leader who helps to maintain brand standards, support and coach team members, and ensure guest satisfaction. They step into the General Manager's role during absences and play a key role in managing labor costs, inventory, safety compliance, and overall operational efficiency. This position requires the ability to work in a fast-paced and high-volume environment while maintaining enthusiasm and attention to detail.
With a competitive pay range of $20.00 to $30.00 an hour plus bonus pay and tips, Woodfired Kitchen offers flexible scheduling for both full-time and part-time team members. The company also provides a comprehensive benefits package to eligible employees, including health, dental, and vision insurance, 401(k) with matching, profit sharing, and employee discounts. The workplace environment is inclusive and supportive, promoting respect and teamwork among staff. The airport setting adds an exciting dimension to the role, offering interactions with a diverse range of travelers while maintaining stringent security and safety standards.
Candidates for the Assistant Manager position will have at least two years of supervisory or managerial experience in food service or hospitality, preferably within an airport environment. Strong operational knowledge, leadership skills, and the ability to manage a team effectively are essential. The role demands physical stamina, the capability to work a flexible schedule including weekends and holidays, and the ability to pass a federal background check and obtain airport security badges. Woodfired Kitchen and UCG value team members who are committed, proactive, and eager to grow within a well-established and respected company in the concession industry.
Job Requirements
- Stands for long periods
- Routinely lifts carries and moves materials weighing up to 50 pounds
- Bends reaches and moves quickly in tight spaces
- Is legally able to work in the U.S.
- Is able to pass a federal background check
- Executes tasks independently
- Learns and memorizes tasks effectively
- Maintains concentration and focus on tasks
- Performs tasks in small or restrictive spaces
- Works in or around large crowds
Job Qualifications
- 2+ years of supervisory or management experience in a restaurant hospitality or food-service environment airport experience preferred
- Strong understanding of restaurant operations food safety and customer service
- Ability to work in a fast-paced high-volume environment
- Excellent communication and leadership skills
- Ability to obtain and maintain airport security badging including background check
- Flexible schedule must be able to work early mornings evenings weekends and holidays
Job Duties
- Oversee daily restaurant operations ensuring service excellence cleanliness and adherence to brand standards
- Monitor food preparation portion control and quality
- Maintain compliance with airport requirements including security safety protocols and inspection standards
- Ensure adherence to health sanitation and food safety guidelines
- Manage cash handling deposits and daily operational paperwork
- Assist with inventory management ordering and waste control
- Support training and coaching of team members
- Supervise team members during shifts and ensure adequate staffing levels
- Provide clear direction to team members to maintain service standards and productivity
- Promote a positive inclusive and respectful work environment
- Support corrective action processes when needed
- Ensure fast friendly and professional service for all travelers and airport team members
- Resolve guest concerns professionally and efficiently
- Monitor dining room service counter and kitchen for maximum guest satisfaction
- Assist in managing labor food cost and operating budgets within company guidelines
- Support sales-building initiatives promotions and upselling
- Identify opportunities to improve operational efficiency and reduce waste
- Maintain full compliance with TSA airport authority concessionaire rules and company policies
- Ensure team members follow security procedures including restricted-area access and badge control
- Perform regular safety inspections and resolve hazards quickly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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