Assistant Manager

Caribou Coffee is a renowned coffeehouse chain committed to creating day-making experiences that spark a chain reaction of GOOD. Founded with the purpose of uplifting communities by focusing on what’s really important – TEAM, GUEST, BUSINESS – Caribou Coffee has established itself as a beloved brand in the specialty coffee industry. With its headquarters located at 15500 West Greenfield Ave Suite A, Brookfield, Wisconsin, Caribou Coffee operates numerous stores offering expertly crafted coffee beverages, delicious food options, and memorable customer experiences. The company prides itself on fostering a culture where employees, affectionately known as the ‘Bou Crew,’ can be themselves while making a meaningful impact on their communities and creating lifelong relationships.

The Assistant General Manager (AGM) role at Caribou Coffee is a prominent growth position designed to develop future leaders who think strategically both at the store level and within the larger district and company framework. As an AGM, you will work closely with the General Manager to lead the store operations and be an inspirational figure to the team and customers alike. This position is ideal for an individual with a passion for leadership, development, and operational excellence who is eager to grow into a General Manager role. The AGM is charged with embodying the Core Values of Caribou Coffee which include supporting one another, making fun happen, being yourself, taking ownership, and serving with love.

In this capacity, an AGM demonstrates everyday leadership by performing the roles of Team Member and Shift Leader with passion and professionalism. The role involves developing a comprehensive understanding of business operations, including sales goals, inventory management, administrative tasks, and financial accountability such as cash handling. The AGM is a key problem solver who approaches challenges with calmness, emotional maturity, and a commitment to sustainable solutions. The position requires cultivating an inviting environment that fosters team motivation, effective deployment, and goal surpassing speed and service.

Moreover, the Assistant General Manager must embrace continuous growth and development, showing a curiosity-driven mindset and a hunger for learning new skills and experiences. Leadership at Caribou Coffee transcends day-to-day tasks; it requires a broad view that aligns store success with the overarching goals of the district and brand. AGMs are expected to be culture champions, bringing life to Caribou Coffee’s purpose and values in every interaction with guests and team members.

The role demands physical stamina including the ability to stand for long periods, lift up to 50 pounds, and perform various physical activities with or without reasonable accommodations. Hours may include early mornings, evenings, holidays, and weekends, aligning with the operational needs of the coffeehouse.

Caribou Coffee is an Equal Opportunity Employer dedicated to providing an inclusive workspace free from discrimination. All applicants, including minorities, women, protected veterans, and individuals with disabilities, are encouraged to apply. The company ensures reasonable accommodations for those with disabilities who require assistance during the employment process or while working.

In summary, the Assistant General Manager role at Caribou Coffee offers an exciting opportunity for a motivated leader to grow professionally within a supportive and dynamic environment. It’s a chance to make a tangible impact on the customer experience, lead a team with passion, and develop skills vital for future leadership roles within a respected coffee brand.