Assistant Manager

Greenville, SC, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k)

Job Description

Zaxbys is a prominent and rapidly growing restaurant chain known for its unique approach to providing not just great food but also a fun and engaging atmosphere for its guests. Established with a mission to create memorable dining experiences, Zaxbys has cultivated a loyal customer base by focusing on excellent service, high-quality food, and a vibrant environment where friends and family can gather and enjoy quality time together. As a well-respected brand in the fast-casual dining sector, Zaxbys prides itself on being more than just a place to eat; it is a destination designed to foster social connections and enjoyable moments for everyone who walks through its doors.

Zaxbys offers competitive compensation and benefits, featuring bonus potential that can reach up to 12% of annual earnings paid quarterly, alongside free meals during shifts and significant discounts off shifts. The company also provides paid time off, paid holidays, early access to pay, recognition and employee referral programs, and clear pathways for career advancement, making it an attractive employer within the restaurant industry.

The role of Assistant Manager at Zaxbys is central to delivering the excellent guest experience the brand promises. Assistant Managers play a crucial role in overseeing the daily operations of the restaurant, ensuring that all team members adhere to company policies, procedures, and operational standards. This position requires strong leadership capabilities to manage and develop the team effectively, maintain high service and cleanliness standards, and guarantee compliance with all guidelines and legal requirements.

Assistant Managers at Zaxbys are responsible for fostering a positive workplace culture and ensuring the restaurant functions smoothly. This includes scheduling, training new employees, coaching team members, handling guest and team concerns promptly and professionally, and supporting the general manager in performance evaluations and achieving business goals. The position also demands a commitment to safety, operational excellence, and continuous personal and team development.

Candidates interested in this role should be prepared to work flexible hours including nights, weekends, and holidays and must be able to meet physical requirements such as standing for long periods and lifting up to 50 pounds. Zaxbys values individuals who are organized, cooperative, and capable of managing both the demands of daily restaurant operations and staff development. The company is an equal opportunity employer committed to diversity and inclusivity in its hiring practices.

Job Requirements

High school diploma or equivalent
must be 18 years of age or older
valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work at least 32 to 48 hours weekly including nights, weekends, and holidays
successful completion of background check
strong leadership and organizational skills
ability to manage and develop teams
1-3 years of management experience
preferred experience in restaurant management

Job Qualifications

Must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
food safety certification and manager certification
any additional training required by Zax LLC
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to your General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints concerns injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly