Assistant Manager

Greenville, SC, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $24.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

Paid Time Off

Paid holidays

bonus potential

Free Meals

Employee Recognition Program

Employee Referral Program

Early Access to Pay

Opportunities to Advance

Job Description

Zaxbys is a popular and rapidly growing restaurant chain renowned for its commitment to delivering exceptional dining experiences through high-quality food and outstanding customer service. Known primarily for its chicken-focused menu, Zaxbys has established itself as a favorite gathering spot for friends and families seeking delicious meals in a fun and friendly atmosphere. With a strong presence in many communities, Zaxbys is more than just a restaurant — it’s a vibrant hub where guests can enjoy great food while creating memorable moments. The company prides itself on a culture that emphasizes teamwork, respect, and a passion for providing excellent service.

The role of Assistant Manager at Zaxbys is a pivotal position within the organization, responsible for driving operational excellence and ensuring that every guest has a positive and satisfying experience. As an Assistant Manager, you will oversee daily restaurant operations, making certain that the team adheres to all policies, procedures, and quality standards. This role requires a leader who is not only passionate about customer satisfaction but also dedicated to fostering a supportive and motivated team environment.

Assistant Managers at Zaxbys are entrusted with a variety of responsibilities that range from team training and development to managing schedules and maintaining compliance with safety and operational standards. The position offers a pay range of $20.00 to $24.00 per hour, reflecting the important leadership and operational duties associated with the role. Employees in this position have the opportunity to benefit from quarterly bonus potential of up to 12% of annual earnings, free meals during shifts, 50% off meals when off shift, as well as paid time off and paid holidays. Additional benefits include early access to pay, a recognition program, and several opportunities for advancement within the company.

This role demands a proactive individual who can lead by example and inspire others to perform at their best while maintaining a positive work culture and ensuring compliance with all company guidelines and federal, state, and local laws. The Assistant Manager will also serve as a key liaison between the team and the General Manager, communicating performance issues and assisting in employee development through coaching and mentoring. If you are a natural leader with a passion for the restaurant industry and a commitment to excellence, this role at Zaxbys offers a rewarding career path with a dynamic and growing team.

Job Requirements

sit stand and walk continuously
occasionally stoop bend crouch or climb including the use of ladders
frequently lift push pull and carry up to 50 pounds including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech reading and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including but not limited to knives fryers and potentially hazardous equipment

Job Qualifications

must be 18 years of age or older
must have a valid driver's license vehicle insurance and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days nights weekends and holidays
successful completion of background check
must possess leadership qualities organizational skills and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

complete all training requirements including Zaxbys Assistant Manager Development Plan Food Safety Certification and Manager Certification and any additional training required by Zax LLC
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise provide leadership and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service product quality and cleanliness standards are consistently upheld
communicate performance concerns to your General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints concerns injuries timely and in a friendly and respectful manner
ensure processes policies and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines policies and procedures
maintain compliance with federal state and local laws and guidelines
utilize management tools and keep neat accurate and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly