Assistant Manager

Dallas, GA, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401k with employer match

Paid Time Off

Paid holidays

bonus potential

free meals on shift

Employee Recognition Program

Employee Referral Program

Job Description

Zaxbys is a leading restaurant chain renowned for its delicious chicken wings, fingers, sandwiches, and salad options, creating a vibrant dining experience where guests can enjoy great food and have fun with friends. Founded in 1990, Zaxbys has grown significantly, spreading across various states and earning a strong reputation for excellent customer service and high-quality products. The company values its community and aims to provide an inclusive, energetic, and enjoyable workplace for its employees. At Zaxbys, the atmosphere is as important as the food, making every visit a memorable occasion for patrons. The company fosters a supportive environment for its employees with numerous opportunities for growth and advancement.

The Assistant Manager position at Zaxbys is an exciting career opportunity for motivated leaders who want to be a part of the company’s growth and success. This role focuses on managing daily restaurant operations while ensuring exceptional guest experiences. Assistant Managers work closely with team members to uphold all company policies, procedures, and operational standards. Their responsibilities include supervising staff, maintaining quality and cleanliness standards, and supporting team development and training.

This full-time position requires effective leadership skills and the ability to manage various tasks related to restaurant management, including scheduling, coaching, and performance evaluation. Zaxbys offers competitive salary packages with bonus potential of up to 12% of annual earnings paid quarterly. Employees benefit from free meals during shifts and discounted meals off shift, paid time off, paid holidays, early access to pay, and a recognition program. Additionally, employee referral programs and opportunities for career advancement are emphasized within the organization's culture.

Assistant Managers are expected to complete comprehensive training programs, including food safety and management certification, to ensure they have the knowledge necessary to succeed. The role demands a commitment to fostering a positive team culture, handling guest and employee concerns with professionalism, and maintaining compliance with health, safety, and legal regulations. This position requires a flexible schedule, including availability on days, nights, weekends, and holidays.

Zaxbys promotes a safe and inclusive workplace free of discrimination and values diverse perspectives among its employees. Working at Zaxbys means joining a community dedicated to high standards, continuous improvement, and a passion for delivering memorable dining experiences. If you are a proactive leader who enjoys working in a dynamic environment and is passionate about hospitality, Zaxbys welcomes you to join their team and grow your career.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have leadership qualities, organizational skills, and ability to interact cooperatively
1-3 years management experience required
Restaurant management experience preferred
Valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 32 to 48 hours per week
Ability to work flexible schedules including days, nights, weekends, and holidays
Successful completion of background check

Job Duties

Complete all training requirements including assistant manager development plan
Complete food safety certification and manager certification
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to the General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and respectfully
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility to perform beyond position parameters
Ensure team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to the General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all duties necessary to ensure restaurant operations function properly