Assistant Manager

Weslaco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $23.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Training and Development

Job Description

Dairy Queen is a globally recognized fast-food and ice cream restaurant chain that has been delighting customers with its iconic treats and exceptional fan experiences since 1940. Renowned for its rich heritage and commitment to quality, Dairy Queen has established itself as a beloved brand in the quick service restaurant industry. Lynn Lee Inc. / FalCo. LLC operates as an expanding franchisee managing forty-one Dairy Queen locations, dedicated to upholding the brand's outstanding reputation by fostering a positive atmosphere for both employees and customers. The company values a performance-driven culture where employees play a pivotal role in the ongoing success and growth of the business. Lynn Lee Inc. / FalCo. LLC offers a work environment that encourages personal and professional development through challenging, stimulating, and financially rewarding opportunities aligned with a strong set of core values.

The Assistant Manager role at Dairy Queen is integral to the management team, providing essential support in various operational facets such as financial performance, inventory management, product quality, personnel leadership, and marketing activities. This position is ideal for individuals passionate about delivering exceptional customer service while driving business objectives like sales growth and operational efficiency. The Assistant Manager ensures that every shift runs smoothly by managing restaurant operations, training staff to adhere to brand standards, and executing local marketing strategies that enhance customer loyalty and attract new patrons. Candidates for this role are expected to maintain high standards of food safety and workplace safety, achieve financial targets, and cultivate a cooperative and productive team environment. This full-time position offers a dynamic work setting in a fast-paced, customer-focused industry that rewards dedication and leadership. The ideal Assistant Manager is proactive, organized, and motivated to contribute to a thriving and enjoyable workplace culture that aligns with Dairy Queen’s mission of creating smiles and lasting fan loyalty.

Job Requirements

High School diploma or equivalent
Minimum 1-3 years of leadership experience in a high volume restaurant
Previous quick service restaurant experience preferred
Must be ServSafe certified
Eligible to work in the United States
Strong customer service and hospitality skills
Ability to train and coach staff
Excellent management and organizational skills
Ability to work under pressure in a fast-paced environment
Commitment to Dairy Queen standards
Ability to maintain food safety and health standards
Must be honest and have integrity
Able to contribute to a positive team culture

Job Qualifications

Minimum 1-3 years of high volume restaurant leadership experience
Previous quick service restaurant experience strongly preferred
High School diploma or equivalent
Proven track record of effectively managing cost of goods sold (COGS) and labor
Strong knowledge and application of safe food handling practices
Must be ServSafe certified
Eligible to work in the United States
Strong hospitality and customer service skills
Ability to train and coach others on restaurant routines and customer interaction
Excellent management and employee relations skills
Highly organized and detail-oriented
Ability to work in a fast-paced environment and achieve business goals
Flexible and adaptable to meet Dairy Queen standards
Integrity and honesty
Ability to contribute positively to a fun and friendly work culture

Job Duties

Manage entire operation of restaurant during scheduled shifts
Strive for operational levels that meet or exceed the fan's expectations in quality, service, and atmosphere
Accurately complete designated duties such as inventory control, ordering of products, cash control
Ensure that shift leads and crew are trained on PRIDE systems, product recipes, food safety, and restaurant safety
Incorporate PRIDE systems into daily operations to set shifts up for success
Assist in executing the restaurant's business plan under guidance of Director and field staff
Analyze and react to financial issues impacting profit and loss, including COGS and labor adjustments
Assist in developing and implementing strategies to increase sales and fan visits
Ensure fan service meets or exceeds company standards
Handle customer concerns and complaints promptly and effectively
Build relationships with returning and preferred patrons
Assist with hiring, training, coaching, and developing team members
Monitor employee performance and provide continuous feedback
Enforce policies and procedures
Prepare or assist in preparing hourly employee schedules
Foster a positive working environment to maximize morale and productivity
Support food safety training and practices, ensuring ServSafe standards
Maintain a safe and secure facility
Respond appropriately to emergencies such as accidents or robbery
Contribute ideas for marketing promotions and assist with local marketing activities
Perform other duties as requested by the General Manager