Assistant Manager

Dothan, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Career Development

Job Description

Popeyes is a well-established restaurant chain recognized globally for its distinctive Louisiana-inspired menu and dedication to delivering an exceptional dining experience. As a leader in the quick-service restaurant industry, Popeyes operates numerous outlets worldwide, providing customers with flavorful meals in a welcoming environment. The company prides itself on promoting a vibrant culture that emphasizes teamwork, employee development, and customer satisfaction. With a focus on quality, service, and cleanliness, Popeyes has built a strong reputation as a trusted brand where employees can grow their careers and contribute to a dynamic and fast-paced hospitality sector.

The role of Assistant Restaurant Manager at Popeyes is designed to support the restaurant's operations by overseeing guest services, managing and coaching team members, and ensuring that daily activities run smoothly. This position offers an exciting opportunity for professionals eager to grow within the food service industry. The Assistant Manager plays a crucial role in fostering a positive and efficient workplace by facilitating comprehensive training, encouraging brand service behaviors, and leading by example to uphold operational standards. Employment in this role typically involves working varied shifts, including weekends and holidays, under a usually full-time schedule. The compensation aligns with industry standards for management roles within popular quick-service restaurants, offering a competitive salary that reflects experience and qualifications.

In this position, the Assistant Restaurant Manager is involved in multiple facets of restaurant management, including monitoring speed of service, ensuring product quality, maintaining cleanliness, and managing cash handling procedures in compliance with company policies. The role also includes responsibilities such as partnering with the Restaurant General Manager to address guest experience metrics, managing inventory and cost control strategies, ensuring safety compliance, and cultivating a motivated team environment. Candidates who excel in this position typically possess excellent guest service skills, the ability to thrive in a fast-paced work setting, strong communication skills, and a capacity to make informed decisions under pressure. Physical demands of the job require the Assistant Manager to lift and carry substantial weights and to remain active during long shifts.

Joining Popeyes as an Assistant Restaurant Manager means contributing to a brand that values respect, integrity, and a commitment to delivering excellent service. The role provides opportunities for professional growth, skill development, and involvement in creating memorable guest experiences. This leadership position is vital for the success of Popeyes restaurants and ultimately contributes to the company’s mission to serve delightful meals while supporting a cohesive and empowered team culture.

Job Requirements

High school diploma or equivalent
Minimum of 2 years' experience in restaurant, hospitality or retail management
Food Safety Manager Certification is required within 30 days of hire/promotion if not already held
Ability to work all shifts including open, close, weekends and holidays
Ability to lift up to 50 pounds frequently
Strong guest service and communication skills
Knowledge of cash handling and basic math skills
Proven problem-solving skills and ability to work under stress
Ability to interpret financial statements
Commitment to treating team members and guests with respect, dignity, integrity, and sensitivity
Compliance with safety rules and reporting hazards

Job Qualifications

High school diploma or equivalent
Minimum of 2 years' experience in restaurant, hospitality or retail management
Additional operations and/or leadership experience preferred
Food Safety Manager Certification required within 30 days of hire/promotion if not already held
Proven ability to problem-solve and handle high-stress situations
Ability to interpret financial statements and understand contributing factors
Excellent guest service skills
Strong communication and motivational skills
Knowledge of cash handling and basic math skills
Ability to work all shifts including weekends and holidays

Job Duties

Welcomes new team members and provides them with the training needed to perform their job
Ensures team members receive ongoing training and coaching
Builds the capability of the Crew Chiefs and prepares them for their next level
Consistently thanks the team and celebrates success
Actively coaches brand service behaviors - train, observe, provide feedback and celebrate
Monitors speed of service to ensure delivery of guest expectations
Ensures the restaurant is welcoming and clean
Ensures product quality and operations standards are consistently delivered
Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
Ensures accuracy of daily numbers, cash handling, and HACCP Logs
Reviews inventory efficiencies to create product orders
Evaluates and implements cost controls
Monitors people charts and production planning and makes necessary adjustments
Creates and monitors schedule and manages new team member onboarding process
Implements action plans to address employee needs and Operational Assessments