Assistant Manager

Bethlehem, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

Paid Time Off

free meal

career advancement

Tuition Reimbursement

Health and wellness programs

Job Description

KFC Corporation is a globally recognized leader in the fast-food industry, renowned for its signature fried chicken and commitment to delivering exceptional dining experiences. Operating thousands of locations worldwide, KFC combines a rich heritage with innovative approaches to meet evolving consumer tastes and preferences. The brand emphasizes quality, consistency, and community, making it one of the most trusted names in quick-service restaurants. With a strong focus on employee development and customer satisfaction, KFC offers a vibrant workplace culture centered around values such as equity, inclusion, and continuous growth. As part of a dynamic and expanding company, employees enjoy not only competitive pay but also numerous opportunities for professional advancement and personal enrichment within a supportive team environment.

The Assistant Manager position at KFC is pivotal to the restaurant’s success, acting as a bridge between the team and the Restaurant General Manager (RGM). This role is located at the KFC restaurant on 2571 Easton Ave, Bethlehem, PA, and demands a proactive leader who inspires and motivates staff to uphold brand standards and deliver exceptional customer service. The Assistant Manager supports daily operations, ensures compliance with food safety and health standards, and takes charge in the absence of the RGM. This position requires working a 50-hour week, where 40 hours are compensated at a regular pay rate and the additional 10 hours at time and a half, providing a rewarding balance of dedication and recognition.

In this role, the Assistant Manager is entrusted with key responsibilities such as modeling the KFC Connect Success Routine to prioritize customer satisfaction, maintaining high food safety standards, overseeing team adherence to operational duties, and driving the team’s performance through coaching and constructive feedback. The Assistant Manager collaborates closely with the RGM in recruiting and hiring top talent, fostering a culture of equity and inclusion, and manages financial aspects like profit and loss, cash control, inventory, and labor management. The position demands strong interpersonal and communication skills to conduct performance appraisals, handle employee relations, and cultivate a positive, motivated workplace where team members feel recognized and engaged.

This role is ideal for individuals with over two years of experience in restaurant or retail management who are eager to grow their careers within a celebrated brand. KFC provides a comprehensive benefits package including competitive pay, bonus eligibility, paid vacation, free meals during shifts, career development opportunities, tuition reimbursement, health and wellness programs, and exclusive KFC Foundation initiatives like free college tuition at Western Governors University and hardship assistance programs. This commitment to employee welfare and development ensures that the Assistant Manager not only contributes to operational excellence but also thrives personally and professionally within the KFC family.

Job Requirements

2+ years of restaurant or retail management experience
assist with profit and loss management by following cash control and security procedures, maintaining inventory, managing labor and reviewing financial reports
ensure all employees receive proper training and resources
champion KFC's culture and values promoting equity, inclusion and belonging
lead efforts in individual and team recognition, collaboration and motivation
identify and recruit exceptional talent supporting the restaurant general manager in the hiring process
possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
adhere to corporate policies, procedures and occupational health and food safety standards

Job Qualifications

2+ years of restaurant or retail management experience
strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees
proven ability to foster equity, inclusion, and belonging in the workplace
experience in collaborating with management teams to drive operational excellence
familiarity with profit and loss management including cash control, security procedures, inventory maintenance and labor management
knowledge of corporate policies, procedures, and occupational health and food safety standards

Job Duties

ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
oversee team members' adherence to shift responsibilities and maintain high food safety standards
take charge of restaurant operations in the restaurant general manager's absence
collaborate with the restaurant general manager in assessing team performance, providing ongoing constructive and positive feedback
address employee relations issues as they arise, determine immediate resolutions, or escalate to the restaurant general manager when necessary
assist in sourcing, recruiting, interviewing and hiring team members while driving a culture of equity, inclusion and belonging
assist with profit and loss management including cash control, security procedures, inventory maintenance and labor management
review financial reports and take appropriate actions to optimize performance
support the restaurant general manager in facility maintenance and ensure health and safety standards are consistently followed