Assistant Manager

San Juan Capistrano, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $20.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Career advancement opportunities

performance bonuses

retirement savings plan

Job Description

KFC is a leading global fast-food restaurant chain specializing in fried chicken and known for its secret recipe seasoning and quality customer service. Founded in 1952, KFC has grown to become one of the most recognizable and trusted brands in the quick-service restaurant industry. With thousands of locations worldwide, KFC offers a dynamic and fast-paced work environment focused on delivering exceptional food and service experiences to guests. The company is committed to maintaining high standards in food quality, hospitality, and cleanliness, making it a preferred choice for both customers and employees. \n\nThe Assistant Manager role at KFC is a pivotal leadership position that supports the Restaurant General Manager in managing the day-to-day operations of the restaurant. This position acts as the second-in-command, playing a crucial role in ensuring the restaurant adheres to brand standards in food quality, service, cleanliness, and safety. The Assistant Manager leads the team by motivating and developing Shift Supervisors and Team Members, conducting coaching and performance feedback, and upholding uniform and company policies. This role requires vigilance in operational excellence, including overseeing staffing, labor control, food safety, and compliance with health regulations. The Assistant Manager is also responsible for administrative duties such as bank deposits, inventory control, and compliance with audit results. Employees in this role must demonstrate strong leadership, organizational abilities, and excellent communication skills. This full-time position demands reliability, a valid driver's license, and basic computer proficiency, with an expectation to maintain high ROCC evaluations and flexibility to relocate if needed. Compensation is competitive within the fast-food industry, reflecting the responsibility of the role and the company's commitment to employee growth and satisfaction. This leadership position provides opportunities for career advancement within one of the world's most iconic fast-food brands, making it an excellent opportunity for those passionate about the food service industry and team leadership.

Job Requirements

Valid driver's license
Reliable vehicle for transportation
Active car insurance
Basic computer skills
Ability to pass all ROCC evaluations successfully and consistently
Availability to complete bank deposits as required
Willingness to relocate if business needs require
Ability to work in a fast-paced, customer-focused environment
Strong organizational and multitasking skills
Excellent leadership and communication skills

Job Qualifications

High school diploma or equivalent
Prior experience in restaurant management or supervisory role preferred
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Knowledge of food safety and sanitation standards
Basic computer skills including experience with POS systems
Ability to handle cash and perform banking procedures accurately
Valid driver's license and reliable transportation
Commitment to upholding company policies and brand standards

Job Duties

Support the RGM in overseeing daily restaurant operations
Ensure proper staffing, scheduling, and labor control in alignment with sales trends
Monitor product quality, hold times, and food safety procedures to meet KFC standards
Verify completion of opening, shift, and closing checklists
Lead, motivate, and develop Shift Supervisors and Team Members
Conduct ongoing coaching, evaluations, and performance feedback
Ensure team compliance with uniform, appearance, and attendance standards
Participate in hiring, onboarding, and training new employees
Maintain high service standards and respond quickly to guest concerns
Monitor Speed with Service metrics and drive improvements in order accuracy and hospitality
Promote a positive and welcoming guest environment
Assist in controlling food, paper, and labor costs to achieve profit targets
Accurately complete cash handling and daily deposit procedures
Support in inventory counting, ordering, and waste control
Ensure compliance with all local health and safety regulations
Maintain cleanliness, sanitation, and maintenance throughout the restaurant
Follow up on brand and internal audit results and execute corrective actions
Greet guests promptly with a warm, friendly smile and eye contact
Take accurate orders quickly and confirm them clearly before processing
Maintain professionalism and a calm attitude during busy periods
Ensure every order meets KFC quality and accuracy standards
Offer guests value items or upgrades using suggestive selling language
Thank each guest sincerely and invite them back