Assistant Manager

Supreme Fitness Group is a prominent franchisee within Planet Fitness, one of the most recognizable and fastest-growing brands in the fitness industry. Known for its Judgement Free Gym environment, Planet Fitness emphasizes creating an inclusive, welcoming atmosphere for all members regardless of fitness level or background. Supreme Fitness Group operates a network of clubs that embody this philosophy, focusing on delivering exceptional customer service and fostering a friendly and motivating atmosphere. As a leader in the fitness franchise sector, Supreme Fitness Group is committed to expanding the Planet Fitness brand by maintaining high operational standards and supporting the professional growth of its employees.

The role of Assistant Manager at Supreme Fitness Group plays a crucial part in maintaining the quality and success of the gym operations. This position assists the General Manager in overseeing the daily functions of the gym, ensuring an outstanding experience for members and staff alike. The Assistant Manager is tasked with leading a team of employees, including Member Service Representatives, Trainers, and Custodians, fostering an environment of motivation, accountability, and continuous development. This leadership role demands strong organizational skills, a customer-first mindset, and the ability to manage various operational duties ranging from recruitment, training, and scheduling to handling customer inquiries and club maintenance.

The Assistant Manager ensures that all members receive top-notch service by maintaining a welcoming atmosphere and by supporting the team to adhere to customer service standards. Responsibilities include managing front desk activities such as checking in members, facilitating new member sign-ups, conducting tours for prospective members, and addressing member requests or concerns efficiently. Additionally, the position involves overseeing gym opening and closing procedures, ensuring the cleanliness and safety of the facility, and managing equipment repairs promptly. The Assistant Manager also supports marketing efforts, authorizes purchases and refunds, processes payroll and HR documentation, and compiles operational reports. This role is vital to sustaining the financial success of the club while upholding the Planet Fitness brand values.

This position requires someone with supervisory experience, a positive and energetic attitude, and excellent interpersonal skills to effectively lead and communicate with both staff and members. The job occasionally demands physical activity such as standing, walking, lifting up to 50 pounds, and handling cleaning materials safely. The ability to work overnight shifts when needed is also important. Working at Supreme Fitness Group offers opportunities for career growth, access to benefits including medical and 401k plans, discounts on merchandise and entertainment, and a Black Card gym membership for employees and their families. The Assistant Manager role is ideal for individuals eager to build a rewarding career in the fitness industry, who are passionate about health and wellness, and committed to providing an exceptional member experience.