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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Work Schedule
Night Shifts
Benefits
Career growth opportunities
Discounts on merchandise
Free Black Card gym membership
Medical insurance
401k plan
Supplemental Insurance
Discounts on entertainment
Job Description
Supreme Fitness Group is a prominent franchisee within Planet Fitness, one of the most recognizable and fastest-growing brands in the fitness industry. Known for its Judgement Free Gym environment, Planet Fitness emphasizes creating an inclusive, welcoming atmosphere for all members regardless of fitness level or background. Supreme Fitness Group operates a network of clubs that embody this philosophy, focusing on delivering exceptional customer service and fostering a friendly and motivating atmosphere. As a leader in the fitness franchise sector, Supreme Fitness Group is committed to expanding the Planet Fitness brand by maintaining high operational standards and supporting the professional growth... Show More
Job Requirements
- Must be 18 years of age or older
- one year of supervisory experience
- two years of customer service experience
- basic computer proficiency
- upbeat and positive attitude
- punctuality and dependability
- exceptional customer service skills able to interact positively and professionally
- strong communication with staff and customers
- demonstrate diplomacy in interactions
- high school diploma or GED preferred
- continual standing and walking during shift
- continual talking in person or on phone during shift
- ability to work third shift occasionally
- occasional lifting up to 50 pounds
- exposure to toxic chemicals during shift
- physical demands requiring bending climbing balancing kneeling crouching and twisting
Job Qualifications
- One year of supervisory experience
- two years of customer service experience
- basic computer proficiency
- upbeat and positive attitude
- punctuality and dependability
- exceptional customer service skills
- strong communication skills with staff and customers
- diplomacy in interactions using appropriate behavior and language
- high school diploma or GED preferred
Job Duties
- Recruit hire train and develop a high performing team of member service representatives trainers and custodians
- create and maintain a welcoming atmosphere for members prospective members and guests ensuring adherence to customer service guidelines
- schedule team members and ensure all shifts are covered
- train coach and hold team members accountable to company values and goals
- resolve team member issues and discuss disciplinary measures with General Manager or Area Manager
- manage front desk activities including answering phones assisting callers checking members in new member sign-ups conducting tours and addressing member requests
- ensure prompt opening and closing of gym
- oversee cleanliness and maintenance of facility ensuring safety of employees members and property and timely communication of equipment repairs
- manage marketing efforts by training team on promotions
- authorize expenditures and refunds and make daily bank deposits
- prepare HR forms and send to corporate HR
- track statistics and reports weekly monthly and annually
- maintain backup support for absent team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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