Assistant Manager (08989) Bell St & Carolina Beach Rd, Wilmington, NC
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Greater variety
Smaller teams
Fast career progression
Competitive wages
Delivery mileage
Tips
overtime
paid training opportunities
Health Insurance
Paid Time Off
Energetic culture
Job Description
Domino's Pizza is a leading global pizza delivery and takeout chain recognized for its commitment to quality, customer service, and innovation in the fast-food industry. Operating as a franchise model, Domino's has successfully positioned itself as a top choice for convenient and tasty food options, known for its rapid delivery times and a diverse menu that caters to various tastes and preferences. The company prides itself on fostering a high-energy and customer-focused environment, emphasizing professional growth, employee development, and operational excellence. Domino's is continuously evolving to meet the demands of modern consumers by leveraging technology and fostering strong community relationships.
The Assistant General Manager (AGM) position at Domino's Pizza is a pivotal role within the Store Operations department, responsible for supporting the store's success and delivering superior customer experiences. Reporting directly to the General Manager and secondarily to the Regional Operations Manager, the AGM oversees a team comprising Customer Service Representatives, Delivery Experts, and Pizza Makers. This non-exempt role is designed for motivated individuals who are eager to learn, grow, and advance within the company. Domino's actively promotes from within and offers robust training and mentorship to prepare its Assistant General Managers for future leadership opportunities, including ownership roles within the franchise system.
As an Assistant General Manager, the individual acts as the store's manager-on-duty, stepping in as second in command when the General Manager is unavailable. This role requires a high level of integrity, honesty, operational knowledge, and leadership skills to maintain brand standards and company policies. The AGM partners with the General Manager in recruitment, training new team members, scheduling, and managing daily store operations. A critical responsibility is to ensure consistently high-quality products and service, along with meeting food and labor cost goals to maximize sales and profitability. In addition, the AGM ensures the store adheres to health, safety, and cleanliness standards, fostering productive relationships within the team and building connections with customers and the wider community.
This position requires hands-on involvement with cash handling, reconciliation, reporting, and inventory control, demonstrating the operational expertise expected from Domino's Assistant General Managers. Beyond routine management tasks, the AGM supports marketing efforts to boost store visibility and sales. Domino's Assistant General Managers enjoy a dynamic work environment with smaller teams that allow for strong personal connections and a positive workplace culture. Career progression is fast-paced, with competitive wages, delivery mileage compensation, tips, overtime pay, paid training opportunities, health insurance, and paid time off among the benefits. This role is perfect for ambitious individuals who thrive in a competitive but supportive atmosphere and are committed to operational excellence and customer satisfaction.
Domino's is an equal opportunity employer that values diversity and inclusivity. Yellow Hammer Pizza of MD, LLC, trading as Domino's Pizza, seeks candidates who bring exceptional positive attitudes and a willingness to go the extra mile to join its team and contribute meaningfully to the company's ongoing success.
The Assistant General Manager (AGM) position at Domino's Pizza is a pivotal role within the Store Operations department, responsible for supporting the store's success and delivering superior customer experiences. Reporting directly to the General Manager and secondarily to the Regional Operations Manager, the AGM oversees a team comprising Customer Service Representatives, Delivery Experts, and Pizza Makers. This non-exempt role is designed for motivated individuals who are eager to learn, grow, and advance within the company. Domino's actively promotes from within and offers robust training and mentorship to prepare its Assistant General Managers for future leadership opportunities, including ownership roles within the franchise system.
As an Assistant General Manager, the individual acts as the store's manager-on-duty, stepping in as second in command when the General Manager is unavailable. This role requires a high level of integrity, honesty, operational knowledge, and leadership skills to maintain brand standards and company policies. The AGM partners with the General Manager in recruitment, training new team members, scheduling, and managing daily store operations. A critical responsibility is to ensure consistently high-quality products and service, along with meeting food and labor cost goals to maximize sales and profitability. In addition, the AGM ensures the store adheres to health, safety, and cleanliness standards, fostering productive relationships within the team and building connections with customers and the wider community.
This position requires hands-on involvement with cash handling, reconciliation, reporting, and inventory control, demonstrating the operational expertise expected from Domino's Assistant General Managers. Beyond routine management tasks, the AGM supports marketing efforts to boost store visibility and sales. Domino's Assistant General Managers enjoy a dynamic work environment with smaller teams that allow for strong personal connections and a positive workplace culture. Career progression is fast-paced, with competitive wages, delivery mileage compensation, tips, overtime pay, paid training opportunities, health insurance, and paid time off among the benefits. This role is perfect for ambitious individuals who thrive in a competitive but supportive atmosphere and are committed to operational excellence and customer satisfaction.
Domino's is an equal opportunity employer that values diversity and inclusivity. Yellow Hammer Pizza of MD, LLC, trading as Domino's Pizza, seeks candidates who bring exceptional positive attitudes and a willingness to go the extra mile to join its team and contribute meaningfully to the company's ongoing success.
Job Requirements
- Exceptional and positive attitude
- Possess integrity and honesty
- Excellent attendance and punctuality
- Must be 18 years of age or older
- Reliable transportation with valid driver’s license, registration and liability insurance
- Ability to pass background investigation and motor vehicle report
- Effective training and engagement of team members
- Previous knowledge of inventory control and labor costs
- Ability to create and manage team member schedules
- Basic math skills including addition, subtraction, multiplication and division
- Good verbal, writing and telephone communication skills
- Hand-eye coordination for rapid precise movements
- Ability to use computer keyboard or touch screen to enter orders
- Familiarity with proprietary software systems
- Ability to comprehend and follow written instructions
- Capable of talking and hearing on telephone
- Required near and mid-range vision
- Depth perception
- Ability to differentiate hot and cold surfaces
- Ability to work under stress, meet quality standards, make decisions
- Ability to stand for long periods during work
- Ability to work alone and with others
Job Qualifications
- Previous experience in inventory control and labor cost management
- Strong computer knowledge and ability to utilize proprietary software systems like PULSE and PWR
- Effective verbal, written and telephone communication skills
- Ability to train, engage and lead team members
- Demonstrated ability to manage team member schedules efficiently
- Solid mathematical skills including basic operations
- Aptitude for handling cash and reconciliation
- Ability to follow written instructions accurately
- Strong interpersonal skills to build relationships
- Experience working in a fast-paced customer service environment
Job Duties
- Serve as manager-on-duty and second in command to General Manager
- Partner with General Manager to assist with recruitment, new team member training and scheduling
- Uphold brand standards and company policies
- Provide consistently high quality product and service to customers
- Maximize sales and profit by meeting food and labor goals
- Ensure health, safety and cleanliness standards are upheld
- Foster productive and professional team member relationships
- Serve as store mentor and operations expert in all Domino’s store-level team member positions
- Build relationships with customers and community
- Handle cash, reconciliation and reporting
- Manage inventory control
- Assist General Manager in marketing efforts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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