Assistant Loss Prevention Manager

Sheraton Hotels & Resorts is a renowned global hospitality brand under Marriott International, known for its rich history since 1937 and commitment to creating a welcoming and engaging experience for guests worldwide. With more than 400 communities globally, Sheraton is dedicated to fostering a culture of inclusivity, celebration of diverse backgrounds, and delivering exceptional service. As a part of Marriott International, Sheraton contributes to a vast portfolio of distinguished hotel brands, offering opportunities for growth and career development. The company prides itself on being an equal opportunity employer, fostering an environment that values and respects every associate's unique talents and experiences, and commits to non-discrimination on any protected basis.

This job opening is for a full-time Loss Prevention Management position located at 400 Olive St, Dallas, Texas. The role primarily involves overseeing the daily operations of the loss prevention and security department to ensure the protection of property assets, employees, guests, and the property itself. With a competitive pay range from $25.77 to $28.85 per hour and eligibility for bonuses, this position requires a Texas Security license and weekend availability is preferred. As a crucial part of the management team, the role assists in enforcing safety regulations, emergency preparedness, and fire prevention programs. It entails maintaining necessary logs and certifications per legal and operational standards while ensuring guest and employee satisfaction within the operating budget.

The Loss Prevention Manager collaborates closely with the Director of Engineering and other management professionals to conduct risk assessments, implement hazard abatement processes, and maintain key control and security systems including CCTV and alarm monitoring. A vital responsibility is conducting thorough patrols covering the entire property interior and exterior, ensuring the functionality of safety equipment, and responding proactively to any incidents affecting guest or employee safety. The role incorporates handling disputes, complaints, and grievances while negotiating resolutions and implementing action plans to monitor and mitigate risks.

Additionally, the manager oversees the Accident Prevention Committee, manages first aid programs for guests and staff, and monitors general liability and worker's compensation claims to safeguard company assets. A strong emphasis is placed on providing superior customer service by identifying educational needs, inspecting department performance, and training staff in safety and emergency protocols. This position also involves building and maintaining strong relationships with local law enforcement and emergency services.

Working at Sheraton means being part of a community where associates are supported to do their best work, find purpose in their roles, and belong to a diverse and global team. The company emphasizes career growth, diversity, and a deep commitment to delivering meaningful experiences to guests. If you are a motivated professional with a passion for security management and exceptional service, this role represents an excellent opportunity to advance your career with an industry leader in hospitality.