Assistant General Manager of Queenie's Restaurant - United Center

Levy is a pioneering leader in the sports and entertainment hospitality industry, renowned for redefining the guest experience in distinctive and innovative ways. As a market leader, Levy is celebrated for its extensive portfolio, which includes award-winning restaurants, iconic sports and entertainment venues, zoos, cultural institutions, theaters, and convention centers. The company also partners with high-profile events such as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and major league all-star games across NHL, MLB, NBA, NFL, and MLS. Recognized multiple times by Fast Company magazine as one of the 10 most innovative companies in sports, and honored by Forbes as one of the top three Best Employers for Diversity in America, Levy embraces diversity, inclusion, and equal opportunity as core values.

The Assistant General Manager position at Levy is a critical role focused on the day-to-day restaurant operations at Queenie's Restaurant, located in the United Center. This role demands a dedication to delivering exceptional guest experiences by overseeing hiring, training, and managing all operational facets. The ideal candidate will be passionate about hospitality, food, and beverage service, and committed to fostering a positive morale and culture within the restaurant. The Assistant General Manager must possess strong leadership attributes, including proactive and creative thinking, robust decision-making and analytical skills, and excellent written and verbal communication abilities. This position requires self-motivation, the capability to thrive in a fast-paced environment, multitasking efficiency, and a results-driven mindset.

The Assistant General Manager ensures that service standards are met by holding the team accountable and adapting effectively to changes without losing momentum. They are tasked with maintaining positive guest relations, obtaining regular feedback through table visits, and executing show-quality standards. Training team members to align with the brand through comprehensive knowledge of the menu, wine selections, and beverage offerings is a key responsibility. Additionally, this role promotes a positive work environment by carefully selecting team members, maximizing productivity, and maintaining suitable staffing levels according to business demands.

Compliance with state, federal, and internal business regulations is essential, including responsible alcohol service guidelines and safety and sanitation standards. The Assistant General Manager also partners with the General Manager to engage in the financial goals of the operation, ensuring profitability and efficiency. This full-time position offers a competitive salary range of $80,000 to $90,000 and supports a flexible schedule that includes nights, weekends, and holidays. Levy also provides a comprehensive benefits package, promoting overall well-being and work-life balance.