Job Overview
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benefits
growth opportunities
career development paths
Job Description
Wingstop is a leading fast-casual restaurant chain that specializes in serving high-quality chicken wings paired with bold, flavorful sauces and sides. Known for its dynamic brand and commitment to quality, Wingstop has successfully expanded its presence nationally and internationally, making it a go-to destination for wing lovers everywhere. The company prides itself on fostering a positive and inclusive culture that emphasizes teamwork, creativity, and customer satisfaction. Wingstop offers a range of management opportunities and is dedicated to supporting career growth for those who demonstrate passion, dedication, and leadership skills.
At Wingstop, the role of General Manager and Assistant General Manager is crucial to the success of each restaurant location. These leadership positions provide strategic and tactical guidance to ensure smooth operations, financial growth, and excellent guest experiences. The ideal candidate will be an entrepreneurial and goal-oriented leader who thrives in a fast-paced environment and is passionate about building a team that shares the company mission to Serve the World Flavor. Responsibilities include hiring, training, and developing team members while fostering an engaging and respectful workplace environment. These managers are instrumental in driving sales, controlling costs, and achieving business targets by leveraging strong people management and operational skills.
General Managers and Assistant General Managers are responsible for creating and sustaining a vibrant restaurant culture that encourages hard work, fun, and commitment to the brand's success. Emphasis is placed on performance management, effective communication, and adherence to Wingstop’s operational standards. Leaders in these roles must be adept at handling complex challenges such as workforce scheduling, compliance with labor laws, and managing financial health through budget and cost control. In addition to leading teams, these managers work collaboratively with district managers and the Restaurant Support Center to maintain and elevate operational standards.
This position requires proficiency with Microsoft Office tools and the ability to quickly adapt to new systems. Furthermore, candidates must be willing and able to work flexible hours, including mornings, evenings, weekends, and holidays, with a typical workweek ranging from 50 to 60 hours. Wingstop values leaders who demonstrate initiative, strong interpersonal skills, and a passion for hospitality and guest service. It is an ideal career opportunity for professionals seeking to make an impact within the foodservice industry and to advance their leadership capabilities within a growing brand. Wingstop promotes from within and provides competitive bonuses, benefits, and ongoing leadership development programs to support the career advancement of its management team.
At Wingstop, the role of General Manager and Assistant General Manager is crucial to the success of each restaurant location. These leadership positions provide strategic and tactical guidance to ensure smooth operations, financial growth, and excellent guest experiences. The ideal candidate will be an entrepreneurial and goal-oriented leader who thrives in a fast-paced environment and is passionate about building a team that shares the company mission to Serve the World Flavor. Responsibilities include hiring, training, and developing team members while fostering an engaging and respectful workplace environment. These managers are instrumental in driving sales, controlling costs, and achieving business targets by leveraging strong people management and operational skills.
General Managers and Assistant General Managers are responsible for creating and sustaining a vibrant restaurant culture that encourages hard work, fun, and commitment to the brand's success. Emphasis is placed on performance management, effective communication, and adherence to Wingstop’s operational standards. Leaders in these roles must be adept at handling complex challenges such as workforce scheduling, compliance with labor laws, and managing financial health through budget and cost control. In addition to leading teams, these managers work collaboratively with district managers and the Restaurant Support Center to maintain and elevate operational standards.
This position requires proficiency with Microsoft Office tools and the ability to quickly adapt to new systems. Furthermore, candidates must be willing and able to work flexible hours, including mornings, evenings, weekends, and holidays, with a typical workweek ranging from 50 to 60 hours. Wingstop values leaders who demonstrate initiative, strong interpersonal skills, and a passion for hospitality and guest service. It is an ideal career opportunity for professionals seeking to make an impact within the foodservice industry and to advance their leadership capabilities within a growing brand. Wingstop promotes from within and provides competitive bonuses, benefits, and ongoing leadership development programs to support the career advancement of its management team.
Job Requirements
- Minimum of high school diploma or GED required
- some college preferred
- must be 18 years of age or older
- proficient in Microsoft Office (Word, Excel, Outlook)
- able to adapt to new systems quickly
Job Qualifications
- Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
- proficiency in analyzing profit and loss statements and restaurant financial performance
- demonstrated ability in recruiting and selecting team members
- knowledge of Labor Laws
- strong written and verbal communication skills
- initiative and assertiveness
- strong interpersonal and conflict resolution skills
- strong leadership skills and ability to manage, train, develop and motivate a diverse crew
- passionate about hospitality and guest service
- ability to work 50 to 60 hours per week including varied shifts
- problem-solving skills
- acceptance of feedback and willingness to improve
- ability to set goals, create and implement action plans
- ability to measure performance objectively and subjectively
- ability to cultivate an attractive culture within the restaurant
- ambassador and representative of the brand culture and mission
Job Duties
- Staff the restaurant timely and efficiently with carefully selected team
- ensure a safe environment for team members and guests
- oversee facilitation of orientation and onboarding process
- write and implement shift leader development and performance plans
- make all final hire and separation decisions and ensure proper procedures are followed
- create team member schedules considering availability, payroll, and overtime costs
- own the performance of the entire team
- create a culture through respect, recognition and reward
- audit operations, deliver feedback and develop solutions
- understand budget and cost trends
- create business plans and perform financial analysis
- control cash, property, product and equipment
- build sales and control labor and food costs
- meet targets set by Operations Leadership
- maintain operational standards and requirements
- identify and communicate maintenance problems
- maintain facilities to company standards
- ensure communication across the organization
- coach, mentor and develop team members
- ensure risk management compliance
Job Location
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