Assistant General Manager

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are a strong operational leader who thrives in dynamic hospitality environments, we invite you to grow with us.

Why This Role Matters

The Assistant General Manager is a hands-on operational leader responsible for executing the daily success of the hotel while developing into a future General Manager within Heritage Hotels & Resorts. This role is designed for a high-potential hospitality leader who has mastered department-level leadership and is ready to broaden their business acumen through mentorship, strategic exposure, and enterprise leadership.

What You’ll Do

• Maintain a highly visible leadership presence across the property, modeling professionalism and service excellence in all interactions.
• Oversee day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand and service standards.
• Partner with the General Manager to execute operational strategies, business plans, and performance objectives.
• Review occupancy forecasts, group business, and event schedules to ensure proper staffing, service readiness, and operational alignment.
• Provide leadership support to Rooms Division operations, including Guest Experience, Front Office, and Housekeeping teams.
• Oversee Food & Beverage and Banquet operations to ensure service quality, execution, and guest satisfaction.
• Ensure effective communication and coordination across all departments to support seamless guest experiences.
• Serve as the primary escalation point for complex guest service issues, ensuring timely and effective resolution.
• Support revenue performance by identifying opportunities to enhance guest experience, operational efficiency, and service delivery.
• Assist in managing departmental budgets, labor planning, and operational expenses to align with financial goals.
• Monitor key performance indicators including guest satisfaction scores, online reputation, service metrics, and departmental performance.
• Ensure compliance with all legal, safety, labor, and operational standards, as well as brand requirements.
• Support recruitment, training, coaching, and development of department leaders and team members.
• Foster a culture of accountability, engagement, and continuous improvement across all departments.
• Lead or participate in daily, weekly, and monthly operational meetings to ensure alignment and forward planning.
• Safeguard company assets and ensure proper handling of financial, guest, and operational information.
• Assume full property oversight and decision-making authority in the absence of the General Manager.
• Perform other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!
• For this role, you'll work alongside experienced executives who are committed to your growth, receive meaningful exposure to strategic business decisions, and gain hands-on experience leading one of the Southwest's most respected hospitality portfolios!