Job Overview
Compensation
Salary
Range $140,000.00 - $150,000.00
Benefits
bonus eligible
Medical
Dental
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a premier hospitality company renowned for its family-friendly indoor water park resorts and exceptional guest experiences. With locations across North America, Great Wolf Lodge offers an immersive, entertaining, and welcoming environment for families looking to create memorable vacations. The company is dedicated to fostering a culture of teamwork, diversity, and continuous learning, supporting their employees' professional growth and well-being. Known for its commitment to operational excellence and community engagement, Great Wolf Lodge provides a dynamic workplace where innovation and guest satisfaction are top priorities. Employment at Great Wolf Lodge often includes competitive compensation and comprehensive benefits that reflect the company’s investment in its workforce's well-being and career advancement.
The Assistant General Manager (AGM) role at Great Wolf Lodge is a critical leadership position designed not only as a support to the General Manager (GM) but also as a strategic partner and potential successor to the GM role. This position demands a hands-on leader capable of steering the lodge to operational success by working closely with department heads across multiple areas such as Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions. The AGM is responsible for driving the lodge’s overall performance by focusing on key performance indicators like targeted flow, gross operating profit (GOP), labor efficiency, training compliance, and guest satisfaction.
As a pivotal figure in the lodge, the AGM assumes the role of Manager on Duty (MOD) for several shifts each week, serving as the senior-most onsite leader responsible for ensuring a smooth, efficient, and guest-centric operation. Their role extends beyond day-to-day management to include strategic planning, team leadership, and community engagement. The AGM also acts as an interim leader when there are vacancies in director or manager roles, making sure the lodge maintains consistent leadership and operational continuity.
The position offers a competitive salary range from $140,000 to $150,000, reflecting the seniority and impact of the role. Great Wolf Lodge emphasizes employee development through cross-training, scholarship funds, and leadership programs available via Great Wolf University. This ensures that the AGM gains extensive experience in hospitality management and is well-prepared for further advancement within the company.
Great Wolf Lodge promotes work-life balance by offering flexible scheduling, comprehensive medical, dental, and vision insurance, telehealth resources, and wellness programs. The company also fosters an inclusive culture that values diversity, equity, and belonging, creating a workplace where all team members feel supported and recognized for their contributions.
With this role, candidates have the opportunity to not just manage but to lead with impact, contributing to brand-building initiatives and community partnerships that reinforce Great Wolf Lodge’s reputation as a market leader in family entertainment and hospitality. The AGM will be part of a collaborative leadership team, participating in weekly director meetings and playing a key role in achieving the lodge’s financial and operational goals. This is a unique chance for individuals aspiring to elevate their careers in hospitality management with a trusted and growing brand.
Overall, the Assistant General Manager position at Great Wolf Lodge is more than a job; it is a career path designed to cultivate leadership, operational expertise, and strategic thinking within a supportive and growth-oriented environment. Those passionate about hospitality, driven by results, and eager to make a positive impact on guests and teams alike will find this role both challenging and rewarding.
The Assistant General Manager (AGM) role at Great Wolf Lodge is a critical leadership position designed not only as a support to the General Manager (GM) but also as a strategic partner and potential successor to the GM role. This position demands a hands-on leader capable of steering the lodge to operational success by working closely with department heads across multiple areas such as Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions. The AGM is responsible for driving the lodge’s overall performance by focusing on key performance indicators like targeted flow, gross operating profit (GOP), labor efficiency, training compliance, and guest satisfaction.
As a pivotal figure in the lodge, the AGM assumes the role of Manager on Duty (MOD) for several shifts each week, serving as the senior-most onsite leader responsible for ensuring a smooth, efficient, and guest-centric operation. Their role extends beyond day-to-day management to include strategic planning, team leadership, and community engagement. The AGM also acts as an interim leader when there are vacancies in director or manager roles, making sure the lodge maintains consistent leadership and operational continuity.
The position offers a competitive salary range from $140,000 to $150,000, reflecting the seniority and impact of the role. Great Wolf Lodge emphasizes employee development through cross-training, scholarship funds, and leadership programs available via Great Wolf University. This ensures that the AGM gains extensive experience in hospitality management and is well-prepared for further advancement within the company.
Great Wolf Lodge promotes work-life balance by offering flexible scheduling, comprehensive medical, dental, and vision insurance, telehealth resources, and wellness programs. The company also fosters an inclusive culture that values diversity, equity, and belonging, creating a workplace where all team members feel supported and recognized for their contributions.
With this role, candidates have the opportunity to not just manage but to lead with impact, contributing to brand-building initiatives and community partnerships that reinforce Great Wolf Lodge’s reputation as a market leader in family entertainment and hospitality. The AGM will be part of a collaborative leadership team, participating in weekly director meetings and playing a key role in achieving the lodge’s financial and operational goals. This is a unique chance for individuals aspiring to elevate their careers in hospitality management with a trusted and growing brand.
Overall, the Assistant General Manager position at Great Wolf Lodge is more than a job; it is a career path designed to cultivate leadership, operational expertise, and strategic thinking within a supportive and growth-oriented environment. Those passionate about hospitality, driven by results, and eager to make a positive impact on guests and teams alike will find this role both challenging and rewarding.
Job Requirements
- Associate’s degree in Hospitality, Business, or related field or equivalent combination of education and experience
- Minimum 5 years of leadership experience in hospitality at a department or division director level
- Minimum 2 years of experience managing financial performance including budgeting, forecasting, and margin improvement
- Leadership experience in two or more operational departments
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Willingness and ability to relocate to multiple Great Wolf Lodge locations
Job Qualifications
- Associate’s degree in Hospitality, Business, or related field or equivalent combination of education and experience
- Minimum 5 years of leadership experience in hospitality at a department or division director level
- Minimum 2 years of experience managing financial performance including budgeting, forecasting, and margin improvement
- Leadership experience in two or more operational departments
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Willingness and ability to relocate to multiple Great Wolf Lodge locations
- Strong financial acumen with experience driving GOP, targeted flow, and labor efficiency
- Proven ability to lead through influence and partnership without direct authority
- Track record of developing high-performing teams and achieving operational excellence
- Strategic thinker with strong problem-solving skills and attention to detail
- Enthusiastic and positive energy with a hands-on, roll-up-your-sleeves leadership approach
- Deep commitment to guest satisfaction, team success, and community engagement
- Eager to grow into a General Manager role within Great Wolf Lodge
Job Duties
- Serves as Manager on Duty (MOD) for multiple shifts each week with full accountability for lodge operations, guest experience, and team performance during those times
- Acts as a strategic partner to the General Manager and plays a key role in succession planning and leadership continuity
- Provides operational guidance and cross-functional leadership across all departments including Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions
- Partners with Directors to achieve performance objectives especially in financial metrics (targeted flow, GOP), labor management, training compliance or other key organizational initiatives
- Serves as interim leader when there are vacancies for Director or Manager roles within the lodge as needed, ensuring continuity of operations, team leadership, and guest experience
- Collaborates on hiring, onboarding, scheduling, coaching, and performance improvement efforts across the lodge
- Champions a high-performance, guest-centric culture while ensuring adherence to brand standards, legal compliance, and safety protocols
- Helps develop and manage the annual operating budget
- monitors variances and supports corrective actions as needed
- Enhances guest loyalty by fostering exceptional service, ensuring resolution of escalated concerns, and reinforcing brand values
- Leads the lodge’s community engagement and charitable giving initiatives, acting as a brand ambassador in local partnerships and events
- Facilitates weekly Director meetings and ensures alignment, accountability, and follow-through on key initiatives
- Invests in personal leadership development and stays informed on hospitality trends and innovations to prepare for future advancement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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