Job Overview
Compensation
Hourly
Range $16.25 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k) retirement match
Paid holidays
Paid Time Off
Employee assistance program
Job Description
Peachtree Group is a leading hospitality management company that operates a diverse portfolio of hotels across various markets. Known for its commitment to excellence, Peachtree Group emphasizes delivering superior guest experiences through attentive service, innovative management practices, and a dedicated team. The company fosters a culture of growth and continuous improvement, making it an ideal place for hospitality professionals who seek to advance their careers in a supportive and dynamic environment.
The position of Assistant General Manager at Peachtree Group is pivotal in ensuring smooth operational performance across multiple departments, including Front Desk, Housekeeping, and Engineering. This role demands a highly organized, service-oriented professional responsible for maintaining high standards of guest satisfaction while managing departmental expenses effectively. The Assistant General Manager will act as an integral support to front-of-house operations, embodying the company’s commitment to quality service and safety. This leadership role is strategically important for maximizing room revenue and occupancy by analyzing operational data and adapting strategies accordingly.
Responsibilities extend beyond day-to-day operational oversight, requiring the Assistant General Manager to skillfully manage staff schedules, recruit talented team members, and oversee front office technology systems to optimize workflow processes. The ability to address and resolve guest complaints or incidents efficiently and courteously is critical, ensuring every guest leaves with a positive impression of their stay. Further, safety awareness is a key component of this role, including active participation in accident prevention programs and the capability to investigate and report any workplace incidents thoroughly.
Peachtree Group values employee well-being, offering a competitive salary aligned with the responsibilities of this role. In addition, the company provides a comprehensive benefits package to support employees' health, financial security, and work-life balance. This makes the Assistant General Manager role not only an exciting leadership opportunity but also one that comes with significant professional and personal support.
Overall, the Assistant General Manager position is tailor-made for an individual with excellent leadership skills, a passion for hospitality, and a strong commitment to operational excellence. By joining Peachtree Group, candidates gain a chance to contribute to a respected brand while developing their careers in a rewarding and inclusive environment.
The position of Assistant General Manager at Peachtree Group is pivotal in ensuring smooth operational performance across multiple departments, including Front Desk, Housekeeping, and Engineering. This role demands a highly organized, service-oriented professional responsible for maintaining high standards of guest satisfaction while managing departmental expenses effectively. The Assistant General Manager will act as an integral support to front-of-house operations, embodying the company’s commitment to quality service and safety. This leadership role is strategically important for maximizing room revenue and occupancy by analyzing operational data and adapting strategies accordingly.
Responsibilities extend beyond day-to-day operational oversight, requiring the Assistant General Manager to skillfully manage staff schedules, recruit talented team members, and oversee front office technology systems to optimize workflow processes. The ability to address and resolve guest complaints or incidents efficiently and courteously is critical, ensuring every guest leaves with a positive impression of their stay. Further, safety awareness is a key component of this role, including active participation in accident prevention programs and the capability to investigate and report any workplace incidents thoroughly.
Peachtree Group values employee well-being, offering a competitive salary aligned with the responsibilities of this role. In addition, the company provides a comprehensive benefits package to support employees' health, financial security, and work-life balance. This makes the Assistant General Manager role not only an exciting leadership opportunity but also one that comes with significant professional and personal support.
Overall, the Assistant General Manager position is tailor-made for an individual with excellent leadership skills, a passion for hospitality, and a strong commitment to operational excellence. By joining Peachtree Group, candidates gain a chance to contribute to a respected brand while developing their careers in a rewarding and inclusive environment.
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- minimum of 3 years experience in hotel management or related hospitality role
- strong organizational and multitasking abilities
- excellent customer service skills
- proficiency in relevant software applications
- ability to work flexible hours including weekends and holidays
- valid state driver’s license
Job Qualifications
- Proven experience in hotel management or a similar role
- strong leadership and interpersonal skills
- excellent guest service orientation
- ability to manage multiple departments effectively
- proficiency in front office systems and software
- solid understanding of financial metrics related to hotel operations
- knowledge of safety and accident prevention programs
- effective communication and problem-solving skills
Job Duties
- Respond to all guest requests complaints and/or accidents presented at the Front Desk or through reservation comment cards letters and/or phone calls in an attentive efficient and courteous manner
- follow-up to ensure guest satisfaction
- maximize room revenue and occupancy by reviewing status daily
- ability to analyze variances monitor credit card report and maintain close observation of daily house count
- prepare team member schedules according to business forecast payroll budget guidelines and productivity requirements
- have effective interviewing skills and ability to recruit team members
- operate all aspects of the front office system including software maintenance report generation and analysis and simple programming
- be knowledgeable about the accident prevention program including safety committee education/enforcement and communication of safety issues through department meetings
- be able to effectively investigate report and follow-up on employee and guest accidents
- complete all other tasks and duties as assigned
Job Location
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