Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401(k) with Company Match
Tuition Reimbursement
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Casa Del Mar Resort is a premier resort located in the scenic Ormond Beach, Florida. Renowned for its exceptional guest experiences and luxurious accommodations, Casa Del Mar caters to travelers seeking comfort, relaxation, and top-tier service in a vibrant coastal setting. Managed by Hilton Grand Vacations, this resort proudly upholds the values of hospitality, guest satisfaction, and operational excellence, ensuring every visit is memorable and enjoyable for its guests. The company is committed to creating a positive work environment, fostering diversity, and providing equal opportunities for employment and growth. Casa Del Mar Resort offers a supportive and inclusive culture where employees are empowered to excel and pursue a rewarding career in hospitality management.
The Assistant General Manager role at Casa Del Mar Resort is a dynamic and influential leadership position vital to the success of the property. This role involves supporting the overall operational leadership of the resort, driving financial performance, maintaining service excellence, and upholding the highest property standards. The Assistant General Manager works closely with the General Manager to develop and execute initiatives that enhance resort operations across multiple departments including front office, housekeeping, food and beverage, recreation, and engineering.
As a key leader within the resort, the Assistant General Manager is charged with fostering a positive work environment that maximizes guest and team member satisfaction. This role requires leading by example, exemplifying Hilton Grand Vacations' core values, and inspiring team members to take independent action and initiative. The ideal candidate will be responsible for managing department heads, ensuring compliance with organizational and financial regulations, and maintaining the quality of product and service standards through continuous evaluation and improvement efforts.
Specific responsibilities also include managing human resource practices in partnership with the HR Business Partner, such as recruitment, performance management, corrective actions, and employee development plans. The Assistant General Manager plays a critical role in maintaining strong relationships with sales, marketing, rental partners, HOA Board Members, and guests to drive operational success and financial sustainability. Participation in developing and overseeing budgets, forecasting, and ensuring timely contract and compliance management further underscores the strategic importance of this position.
Additional perks of working with Casa Del Mar Resort include extraordinary benefits from day one, such as comprehensive health care options including medical, dental, and vision coverage, recognition programs, travel discounts, paid vacation and sick days, an employee assistance program to support wellbeing, a 401(k) plan with company match, tuition reimbursement, an employee stock purchase program, and numerous opportunities for learning and advancement. The resort is committed to supporting its employees' physical and mental health while offering a welcoming and engaging workplace.
This Assistant General Manager opportunity is perfect for candidates with substantial leadership experience in resort or hotel operations, with a preference for those familiar with vacation ownership, HOA-managed resorts, or branded resort operations. The role demands a blend of operational expertise, financial acumen, strong communication skills, and a passion for delivering exceptional guest experiences. Candidates are expected to hold a bachelor’s degree (or an associate degree with significant experience) and have a minimum of seven years of relevant management experience. Joining Casa Del Mar Resort as an Assistant General Manager means becoming part of a respected hospitality brand, working in a beautiful location, and contributing to a thriving business dedicated to excellence in resort management.
The Assistant General Manager role at Casa Del Mar Resort is a dynamic and influential leadership position vital to the success of the property. This role involves supporting the overall operational leadership of the resort, driving financial performance, maintaining service excellence, and upholding the highest property standards. The Assistant General Manager works closely with the General Manager to develop and execute initiatives that enhance resort operations across multiple departments including front office, housekeeping, food and beverage, recreation, and engineering.
As a key leader within the resort, the Assistant General Manager is charged with fostering a positive work environment that maximizes guest and team member satisfaction. This role requires leading by example, exemplifying Hilton Grand Vacations' core values, and inspiring team members to take independent action and initiative. The ideal candidate will be responsible for managing department heads, ensuring compliance with organizational and financial regulations, and maintaining the quality of product and service standards through continuous evaluation and improvement efforts.
Specific responsibilities also include managing human resource practices in partnership with the HR Business Partner, such as recruitment, performance management, corrective actions, and employee development plans. The Assistant General Manager plays a critical role in maintaining strong relationships with sales, marketing, rental partners, HOA Board Members, and guests to drive operational success and financial sustainability. Participation in developing and overseeing budgets, forecasting, and ensuring timely contract and compliance management further underscores the strategic importance of this position.
Additional perks of working with Casa Del Mar Resort include extraordinary benefits from day one, such as comprehensive health care options including medical, dental, and vision coverage, recognition programs, travel discounts, paid vacation and sick days, an employee assistance program to support wellbeing, a 401(k) plan with company match, tuition reimbursement, an employee stock purchase program, and numerous opportunities for learning and advancement. The resort is committed to supporting its employees' physical and mental health while offering a welcoming and engaging workplace.
This Assistant General Manager opportunity is perfect for candidates with substantial leadership experience in resort or hotel operations, with a preference for those familiar with vacation ownership, HOA-managed resorts, or branded resort operations. The role demands a blend of operational expertise, financial acumen, strong communication skills, and a passion for delivering exceptional guest experiences. Candidates are expected to hold a bachelor’s degree (or an associate degree with significant experience) and have a minimum of seven years of relevant management experience. Joining Casa Del Mar Resort as an Assistant General Manager means becoming part of a respected hospitality brand, working in a beautiful location, and contributing to a thriving business dedicated to excellence in resort management.
Job Requirements
- Bachelor’s degree or associate degree with substantial experience
- minimum 7 years related management experience
- expertise in resort or hotel operational oversight
- familiarity with budget administration and labor management
- strong leadership and coaching abilities
- excellent communication and interpersonal skills
- experience with vacation ownership and HOA-managed resorts preferred
- ability to ensure compliance with company policies and regulatory standards
Job Qualifications
- Working knowledge of resort and hotel operations including multiple functional areas
- knowledge of budget administration, labor management, and cost control
- ability to monitor service delivery and implement corrective action
- demonstrated leadership, coaching, and performance management skills
- strong written and verbal communication skills
- experience in vacation ownership, HOA-managed or branded resort operations preferred
- bachelor’s degree preferred with a minimum of 7 years management experience
Job Duties
- Develop and execute initiatives for resort operations within designated site locations
- manage various department heads including scheduling and leadership of team members
- oversee HR management practices including recruitment and performance management
- monitor all systems and processes impacting guest experience while maintaining brand standards
- conduct ongoing evaluations and resolve complaints to maintain product and service quality
- participate in the development and oversight of HOA and operations budgets and financial forecasting
- maintain relationships and compliance with business supporters and suppliers
- foster positive relationships with sales, marketing, rental partners, and HOA board members
- provide management oversight for food and beverage operations including staffing and budgeting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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