Assistant General Manager

Milwaukee, WI, USA|

Job Overview

Employment Type

Full-time

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a leading hospitality brand that has grown from a humble hot dog cart in New York City's Madison Square Park into a globally recognized restaurant chain. Founded by Danny Meyer, the CEO of Union Square Hospitality Group and author of Setting the Table, Shake Shack embodies a commitment to high quality food, exceptional hospitality, and giving back to the community. The company’s origins are deeply rooted in fine dining and park beautification efforts, and today, it stands for creating unforgettable guest experiences while fostering an inclusive and positive work environment. The company culture prioritizes people first, making it a great place for those who are passionate about hospitality and personal growth. Shake Shack continues to expand rapidly and is known for its dedication to ethical business practices and community involvement.

This role is for a full-time Shack Manager at the Milwaukee location. The Shack Manager will be responsible for leading and coaching a team in a fast-paced, high-volume environment. The role requires managing inventory, quality, safety protocols, payroll, and scheduling, while consistently exceeding profitability goals. The Shack Manager is expected to uphold the brand’s standards of excellence and hospitality and to promote Shake Shack’s presence in the local community through events and word-of-mouth marketing. This position demands strong leadership skills, financial acumen, and the ability to inspire team members to deliver top-tier service. The Shack Manager will also ensure compliance with local and state health and safety regulations by implementing company policies and procedures effectively. Joining Shake Shack means becoming a part of the #ShackFam, where employees benefit from hands-on mentorship, diverse training programs, competitive pay, and opportunities for career advancement in an inclusive and collaborative environment. The company emphasizes work-life balance with flexible hours and offers various benefits including medical, dental, vision insurance, paid time off, and more. By joining this dynamic and people-oriented team, candidates will enjoy meaningful work and the chance to contribute to Shake Shack’s mission to Stand For Something Good.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P and L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P and L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality, and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events