Assistant General Manager

New York, NY, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $67,932.80 - $87,380.80

Benefits

weekly pay

performance bonuses

meal discounts

Corporate discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401k plan

Paid Time Off

Paid parental leave

Employee assistance program

Pre-tax commuter benefits

flexible spending accounts

Dependent care accounts

development opportunities

Job Description

Shake Shack is a dynamic and rapidly expanding hospitality company renowned for its commitment to quality, community, and outstanding guest experiences. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group, Shake Shack began as a humble hot dog cart in New York City's Madison Square Park and has since evolved into a recognized brand with a strong emphasis on top-tier food offerings, exceptional customer service, and deep community engagement. The company's philosophy centers on 'Standing For Something Good,' which reflects its dedication to ethical practices, employee well-being, and environmental responsibility. With numerous locations across the United States and beyond, Shake Shack continues to lead the fast-casual dining segment by blending fine dining principles with casual, approachable fare in a vibrant setting. The company fosters a workplace culture that values inclusivity, continuous learning, and personal growth, making it a sought-after employer within the hospitality industry.

The role of Restaurant General Manager at Shake Shack's 1333 Broadway, New York location, specifically the 1140 SS - NY - Herald Square branch, is a full-time leadership opportunity designed for individuals passionate about hospitality and business management within a high-volume, fast-paced environment. The Restaurant General Manager is responsible for driving the restaurant's operational success through excellent team leadership, financial oversight, and strict adherence to safety and company standards. This position demands a committed leader who excels in managing people, inventory, budgets, and compliance with health and safety regulations while fostering a welcoming atmosphere for guests and staff alike.

As a full-time role with a salary range of approximately $67,932.80 to $87,380.80, the Restaurant General Manager will engage in a variety of duties including coaching team members to achieve excellence, implementing company policies, managing payroll and scheduling, and promoting the Shake Shack brand through community engagement and localized marketing efforts. The position offers extensive opportunities for professional development through hands-on mentorship, training, and pathways for career advancement within the growing ShackFam network. Candidates who thrive in environments that prioritize hospitality, innovation, and a supportive team culture will find this role particularly rewarding. Benefits include competitive pay, medical and dental insurance, paid time off, and a 401k plan with employer match, among other perks that enhance work-life balance.

Job Requirements

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification preferred
willingness to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
ability to learn and train others on all aspects of the Shack operations
demonstrated ability to champion hospitality and motivate team members
strong leadership skills with a focus on coaching and achieving excellence
knowledgeable in all financial aspects of business operations
minimum 3 years of P&L responsibilities
food handler certification, preferred
willingness to work flexible hours

Job Duties

Lead, coach and develop team members
manage inventory, quality, and safety protocols
meet and exceed financial and profitability goals by managing budget
maintain top-notch standards of excellence and hospitality
drive sales and profits while developing people
implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
manage payroll and scheduling
promote the brand in the local community through word-of-mouth and restaurant events