Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $23.50
Benefits
Travel perks
optional daily pay
Health Insurance
Life insurance
401(k)
Paid Time Off
Dental Insurance
Vision Insurance
Employee assistance program
Referral program
Job Description
SpringHill by Marriott, situated in the vibrant city of Lehi, offers a distinctive hospitality experience deeply rooted in comfort, quality, and community. Nestled perfectly at the doorstep of Thanksgiving Point, this hotel provides guests the unique advantage of being within walking distance of dynamic local attractions such as museums, lush gardens, and bustling shopping centers. As part of the Marriott portfolio, SpringHill blends the reliability of a trusted brand with the innovative spirit and personalized service that travelers appreciate. This combination fosters an environment where both guests and employees feel valued and inspired to excel.
The hotel operates under the management of Resolute Road Hospitality, a company renowned for redefining third-party hospitality management through collaboration, innovation, and excellence. With an expanding national footprint, Resolute Road Hospitality champions core values that include Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day. These guiding principles shape a supportive, dynamic workplace culture where professional growth and exceptional guest service intersect.
The role of Assistant General Manager at SpringHill by Marriott is a pivotal leadership position. The person in this role will oversee daily operations spanning housekeeping, maintenance, sales, and front desk departments, ensuring that guest satisfaction remains at the forefront of every action. By supporting the General Manager, the Assistant GM will help drive results, foster a culture of collaboration, and maintain high operational standards that reflect both the Marriott brand and Resolute Road Hospitality's unique ethos.
Ideal candidates are those who lead with integrity and empathy, uphold accountability, and thrive in an environment geared towards continuous improvement. The Assistant General Manager will have an active role in creating a workplace culture that values service excellence, teamwork, and empowerment. Responsibilities also include monitoring key performance metrics, managing budgets and expenses, and supporting strategic business plans focused on revenue growth and profitability.
Furthermore, the role demands a hands-on approach to team development. Recruiting, hiring, and training employees with an emphasis on cultural fit and professional growth are essential facets of this position. Regular communication to align teams, motivate through recognition, and maintain fair employee relations are critical to retaining top talent and ensuring operational success.
Engagement with clients and community partners will also be necessary to support sales and marketing initiatives, enhancing the hotel’s profile and driving business. The Assistant General Manager must be visible and approachable, continuously fostering relationships that ensure memorable experiences for every guest. This role not only offers an exciting career opportunity in a thriving setting but also provides a chance to be part of a passionate hospitality family dedicated to excellence and innovation.
The hotel operates under the management of Resolute Road Hospitality, a company renowned for redefining third-party hospitality management through collaboration, innovation, and excellence. With an expanding national footprint, Resolute Road Hospitality champions core values that include Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day. These guiding principles shape a supportive, dynamic workplace culture where professional growth and exceptional guest service intersect.
The role of Assistant General Manager at SpringHill by Marriott is a pivotal leadership position. The person in this role will oversee daily operations spanning housekeeping, maintenance, sales, and front desk departments, ensuring that guest satisfaction remains at the forefront of every action. By supporting the General Manager, the Assistant GM will help drive results, foster a culture of collaboration, and maintain high operational standards that reflect both the Marriott brand and Resolute Road Hospitality's unique ethos.
Ideal candidates are those who lead with integrity and empathy, uphold accountability, and thrive in an environment geared towards continuous improvement. The Assistant General Manager will have an active role in creating a workplace culture that values service excellence, teamwork, and empowerment. Responsibilities also include monitoring key performance metrics, managing budgets and expenses, and supporting strategic business plans focused on revenue growth and profitability.
Furthermore, the role demands a hands-on approach to team development. Recruiting, hiring, and training employees with an emphasis on cultural fit and professional growth are essential facets of this position. Regular communication to align teams, motivate through recognition, and maintain fair employee relations are critical to retaining top talent and ensuring operational success.
Engagement with clients and community partners will also be necessary to support sales and marketing initiatives, enhancing the hotel’s profile and driving business. The Assistant General Manager must be visible and approachable, continuously fostering relationships that ensure memorable experiences for every guest. This role not only offers an exciting career opportunity in a thriving setting but also provides a chance to be part of a passionate hospitality family dedicated to excellence and innovation.
Job Requirements
- Associate degree in hospitality management, business administration, or related field
- Minimum 2 years of leadership experience in hospitality
- Consistent attendance and adherence to Resolute Road Hospitality's standards
- Ability to work collaboratively within a diverse team environment
- Authorization to work in the United States
- Strong communication and interpersonal skills
- Commitment to upholding company values of integrity and teamwork
Job Qualifications
- Associate degree in hospitality management, business administration, or related field
- Minimum 2 years of leadership experience in hospitality
- Previous hotel brand experience is a plus
- Deep understanding of hotel operations and hospitality trends
- Proficiency in labor analysis, financial management, and revenue strategies
- Strong knowledge of sales processes and market dynamics
- Advanced communication, organizational, and decision-making skills
- Proficiency in Microsoft Office and property management systems
- Experience with brand systems preferred
- Ability to coach, mentor, and hold teams accountable
- Strong problem-solving mindset and adaptability
Job Duties
- Oversee daily operations of housekeeping, maintenance, sales, and front desk departments
- Ensure compliance with brand standards while maintaining Resolute Road Hospitality's unique culture
- Lead with integrity, empathy, and accountability
- Build a culture of service excellence, teamwork, and empowerment
- Partner with the General Manager to set and communicate clear goals and expectations
- Lead by example to create a workplace where team members feel appreciated and inspired
- Monitor and optimize property performance metrics, including labor and expense controls
- Support strategic business plans to drive revenue, profitability, and guest satisfaction
- Engage with clients and community partners to support sales and marketing efforts
- Recruit, hire, and train top talent with a focus on culture fit and growth potential
- Conduct regular department meetings to align teams and celebrate successes
- Motivate and retain team members through recognition and development
- Manage employee relations with fairness and a solution-focused mindset
- Respond to guest and employee feedback with professionalism and care
- Be visible and engaged with guests to build relationships and ensure memorable experiences
- Perform other duties and projects as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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