Job Overview
Compensation
Hourly
Range $16.50 - $25.25
Work Schedule
Flexible
Benefits
Free play
Half-price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) team member match
Mental well-being platform
Job Description
Topgolf is a leading sports entertainment company that has revolutionized the way millions experience golf by merging sports, food and beverage, events, and entertainment into one dynamic experience. With numerous high-energy, high-volume venues, Topgolf offers not just a place to enjoy the game but a serious career opportunity in a fun and vibrant environment. Each venue is designed to serve as a hub for socializing, entertainment, and skilled play, drawing a diverse audience that ranges from avid golfers to casual guests. Topgolf is dedicated to fostering a culture where hospitality and excellence go hand in hand, ensuring guests receive memorable experiences that keep them coming back time and again.
We are currently seeking an Assistant General Manager (AGM) to join our team and play a crucial role in leading the daily operations of a Topgolf venue. This position demands a proactive leader who earns authority through consistent performance, identifies issues before they escalate, coaches team members to maintain peak performance, and upholds high standards personally and for their team. The Assistant General Manager is not a passive support role but a leadership position where you actively shape the venue's success and create opportunities for growth towards becoming a General Manager.
In this role, the AGM supports the General Manager by overseeing department managers across guest experience, food and beverage, golf services, facilities, and events. Accountability is key, as this individual ensures each aspect of the venue operates smoothly and maintains Topgolf’s high standards. The AGM is responsible for driving sales, managing budgets, holding teams accountable, and stepping in as acting General Manager when necessary. The role is hands-on, requiring presence on the floor, an acute understanding of business metrics, and the ability to set a positive tone that energizes the entire team.
Because Topgolf operates with a guest-first mentality in a fast-paced atmosphere, the Assistant General Manager must have a flexible schedule, including evenings, weekends, holidays, and peak periods with extended hours. This leadership opportunity allows you to develop critical skills in multi-unit management, team building, sales forecasting, and operational efficiency while fostering a culture that values fun, teamwork, excellence, courage, and caring.
As you lead and develop your team, you will be expected to maintain high hospitality standards, interact directly with guests to assess and elevate their experience, and cultivate relationships within the community to support brand-building events and partnerships. This role is ideal for a results-driven professional with a passion for people and performance who is ready to advance their career by taking on significant responsibility and demonstrating leadership excellence in a premier entertainment venue.
We are currently seeking an Assistant General Manager (AGM) to join our team and play a crucial role in leading the daily operations of a Topgolf venue. This position demands a proactive leader who earns authority through consistent performance, identifies issues before they escalate, coaches team members to maintain peak performance, and upholds high standards personally and for their team. The Assistant General Manager is not a passive support role but a leadership position where you actively shape the venue's success and create opportunities for growth towards becoming a General Manager.
In this role, the AGM supports the General Manager by overseeing department managers across guest experience, food and beverage, golf services, facilities, and events. Accountability is key, as this individual ensures each aspect of the venue operates smoothly and maintains Topgolf’s high standards. The AGM is responsible for driving sales, managing budgets, holding teams accountable, and stepping in as acting General Manager when necessary. The role is hands-on, requiring presence on the floor, an acute understanding of business metrics, and the ability to set a positive tone that energizes the entire team.
Because Topgolf operates with a guest-first mentality in a fast-paced atmosphere, the Assistant General Manager must have a flexible schedule, including evenings, weekends, holidays, and peak periods with extended hours. This leadership opportunity allows you to develop critical skills in multi-unit management, team building, sales forecasting, and operational efficiency while fostering a culture that values fun, teamwork, excellence, courage, and caring.
As you lead and develop your team, you will be expected to maintain high hospitality standards, interact directly with guests to assess and elevate their experience, and cultivate relationships within the community to support brand-building events and partnerships. This role is ideal for a results-driven professional with a passion for people and performance who is ready to advance their career by taking on significant responsibility and demonstrating leadership excellence in a premier entertainment venue.
Job Requirements
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
- Must be 21 years of age or older as required by state or local law
- Ability to obtain required licenses and certifications for your location
Job Qualifications
- 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
- Bachelor's degree in a related field preferred
- equivalent combination of education and professional experience will be considered
- Proven track record of leading multi-unit operations in a high-volume environment
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Oversee department managers and their teams in delivering best-in-class guest experiences
- Hold leaders accountable for operating standards, staffing, and guest and team safety
- Step into the GM role during absences, owning full venue accountability
- Forecast and manage sales and expenses across departments
- Leverage business metrics and trends to drive performance and maximize profitability
- Coach and develop direct reports, investing in their growth as leaders
- Drive team member engagement across all departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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