Assistant General Manager

Din Tai Fung North America is a global leader in the restaurant industry, renowned for its dedication to exceptional dining experiences and authentic cuisine. Located at The Brook, 567 Fulton St #19G, Brooklyn, NY 11201, this establishment prides itself on delivering excellence in both food quality and customer service. As a vibrant and dynamic restaurant brand, Din Tai Fung combines tradition with innovation to craft a memorable culinary journey for every guest who walks through their doors. The company is committed to fostering an inclusive work culture where team members are valued, encouraged to grow, and empowered to contribute to the company’s ongoing success.

The Assistant General Manager (AGM) role at Din Tai Fung North America presents a unique opportunity to be an integral part of the leadership team and help steer daily operations toward achieving excellence. This position is full-time and offers a competitive annual base salary ranging from $121,700 to $152,100, along with eligibility for an annual incentive plan based on individual and company performance.

The primary responsibility of the AGM is to support the General Manager in overseeing all aspects of the restaurant's front-of-house operations. This includes managing team performance, delivering top-tier customer service standards, and ensuring financial targets are met. The AGM leads the Service Manager and Assistant Service Manager teams while closely collaborating with the Bar Manager to maintain consistent brand execution throughout the restaurant.

This position requires strong leadership skills focused on team development, workforce management, and effective communication. The AGM is responsible for the recruitment and training of front-of-house staff, ensuring all employees are well-versed in company policies, operational procedures, and hospitality standards. They also bear the responsibility of maintaining compliance with health and safety regulations and upholding the restaurant’s cleanliness and appearance.

In addition to managing people, the Assistant General Manager plays a critical role in operational planning and guest satisfaction. They work alongside the General Manager to develop staffing and succession plans, manage guest feedback, and implement strategies to optimize key performance indicators such as hospitality scores and table turn times. This role demands a detail-oriented individual who can maintain a balance between human resources, operational efficiency, and financial prudence.

A unique aspect of this role includes the opportunity for professional growth and development, reflecting Din Tai Fung’s commitment to promoting from within. The AGM position also includes benefits such as employer contributions toward medical insurance, dental, vision, and life insurance, health savings accounts, commuter spending accounts, a 401(k) plan with company match, paid time off, and quarterly wellness days designed to support a healthy work-life balance.

Candidates interested in this role should expect to travel to California for approximately three months of training, allowing them to fully immerse themselves in the company culture and operational standards. This training is critical to ensuring the highest level of readiness before taking on full responsibility within the restaurant.

The position is suited for individuals with at least two years of restaurant management experience in either casual or upscale casual dining environments. A high school diploma or equivalent is required, while a bachelor's degree in business, hospitality, or related fields is preferred but not mandatory. Applicants must be legally eligible to work in the United States and be at least 18 years of age. Din Tai Fung North America is an equal opportunity employer, actively fostering diversity and inclusivity within their workforce.

Overall, the Assistant General Manager role at Din Tai Fung is both challenging and rewarding, ideal for those who are passionate about hospitality and eager to contribute to a celebrated brand. With competitive compensation, comprehensive benefits, and a culture that supports employee growth, this opportunity is perfect for driven professionals seeking to advance their careers in the restaurant management industry.