Assistant General Manager

The Center Club Leadership Mindset  

Center Club leaders must exemplify integrity and professionalism while ensuring operational excellence. Managers are visible, member-focused figures who cultivate relationships, inspire teams, and foster an environment of accountability.

Success requires a passion for hospitality, detailed execution, and upholding Club standards. Leaders utilize business acumen to manage budgets and innovate for sustainability. The Club prioritizes talent development through mentorship and trust.

Embodying servant leadership, managers prioritize members and staff to deliver a prestigious hospitality experience.

POSITION SUMMARY:  

The Assistant General Manager supports the General Manager and Club leadership in managing daily operations and ensuring high-quality Member and guest experiences. This role coordinates departmental activities, manages service standards and budgeting, and ensures operational efficiency. The position requires strong organizational skills, adaptability, and a commitment to professional growth within the private club industry.

LEADERSHIP:

Lead Clubhouse managers and staff effectively.

Maintain respectful relationships with all department heads.

Motivate, coach, and mentor the Clubhouse leadership and team.

Balance hands-on support with strategic leadership.

Set clear expectations, provide necessary resources, and ensure adherence to Club policies.

Manage operating procedures and staffing to maintain high service levels.

OPERATIONS AND MEMBERSHIP:

Assist in training, team development, and fostering a high-performing environment.

Support the General Manager in strategic planning, budgeting, and forecasting.

Monitor safety compliance and ensure effective emergency training.

Prioritize Member contact and satisfaction.

Resolve complaints from Members, guests, and employees.

Act as General Manager in their absence.

Oversee facilities, housekeeping, engineering, and security functions.

Maintain a professional, "Member ready" standard in appearance and service.

Update and maintain all departmental written standards.

Represent the Club with a respectful, visible presence and exceptional communication.

Conduct weekly meetings with direct reports and oversee special Club events.

Ensure compliance with food, beverage, and liquor regulations.

HR MANAGEMENT:

Manage Member relations and regulatory compliance with the HR team.

Address employee grievances and resolve internal problems.

Oversee training for Clubhouse personnel, ensuring high standards of service and cleanliness.

Implement orientation, onboarding, and professional development programs.

FINANCIAL:

Monitor budgets and implement corrective actions to meet financial goals.

Manage cost control and front-of-house food and beverage budgets.

Manage payroll and labor resources according to forecasts.

Oversee data management, including P&L and Member satisfaction metrics.

CANDIDATE QUALIFICATIONS

6+ years of management experience in private clubs or hospitality.

Strong background in Food and Beverage and high-volume banquets preferred.

Excellent interpersonal, communication, and leadership skills.

Adaptable management style with a passion for training teams.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS 

Bachelor’s degree (B.A.) in Hospitality Management or related field is desired.

Members of Club Managers Association of America (CMAA) and other professional  associations.