Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $23.25
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Work Schedule

Flexible
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Benefits

insurance
Paid Time Off
401k Retirement Plan
DailyPay
Special team member hotel rates

Job Description

Newport Hospitality is a distinguished hotel management company known for delivering exceptional guest experiences and fostering vibrant, service-oriented environments within the hospitality industry. With a strong commitment to operational excellence and guest satisfaction, Newport Hospitality operates a collection of hotels that prioritize quality service, innovation, and community engagement. The company embraces diversity and inclusion as core values, maintaining a workplace culture that is respectful, equitable, and empowering for all team members.

As an Assistant General Manager/Operations Manager at Newport Hospitality, you will take on a pivotal leadership role responsible for overseeing all operational aspects of the hotel. This role demands a strategic thinker who excels in managing staff, cultivating a positive guest experience, and serving as an ambassador for the brand’s high standards. Your day-to-day responsibilities will include monitoring hotel operations to maximize efficiency, enforcing compliance with company policies and industry regulations, and nurturing strong relationships with both guests and team members. This position requires an individual who is adept in budgeting, forecasting financial outcomes, and maintaining the seamless functioning of multiple departments.

In this leadership role, you will be instrumental in fostering a collaborative and motivated workforce through staff development and mentorship. You will actively contribute to creating a service culture that prioritizes guest satisfaction and operational integrity. The Assistant General Manager/Operations Manager will also be expected to stay updated on industry best practices by attending advanced management seminars and participating in corporate-sponsored leadership events. The role offers an opportunity to grow professionally while positively impacting the hotel’s performance and reputation. Newport Hospitality values candidates who demonstrate excellent communication skills, leadership acumen, and the ability to manage complex situations with poise and professionalism. This position is designed for individuals passionate about hospitality management and who thrive in a dynamic, fast-paced environment where strategic oversight and operational management converge to create memorable guest experiences.

Job Requirements

  • Bachelor's degree in hospitality/business management or 3+ years of managerial experience
  • excellent communication skills orally and written
  • strong leadership, problem solving, and interpersonal abilities
  • expertise in hotel operations and inter department abilities
  • proficiency in handling guest complaints under pressure
  • flexibility to work extended hours

Job Qualifications

  • Bachelor's degree in hospitality/business management or 3+ years of managerial experience
  • excellent communication skills orally and written
  • strong leadership, problem solving, and interpersonal abilities
  • expertise in hotel operations and inter department abilities
  • proficiency in handling guest complaints under pressure
  • flexibility to work extended hours

Job Duties

  • Operational oversight
  • staff management and development
  • adhere to NHG policies, state/federal laws, and "at-will" employment practices
  • assist in financial and administrative tasks
  • guest service and quality assurance
  • attend at least one advanced management seminar annually
  • participate in corporate-sponsored leadership events

Job Criteria

Experience

Mid Level (3-7 years)


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