Assistant General Manager

Courtyard by Marriott is a well-recognized brand within Marriott International, renowned for its dedication to providing exceptional service tailored especially to business travelers. Marriott International is a global leader in the hospitality industry, operating an extensive portfolio of hotel brands all focused on offering superior guest experiences and fostering rewarding careers for its employees. Located at 27492 Portola Pkwy, Foothill Ranch, California, the Courtyard by Marriott provides a welcoming and professional environment that combines comfort with functionality to meet the diverse needs of travelers. This hotel is committed to maintaining high brand standards while promoting employee development, customer satisfaction, and community engagement.

The role available is a full-time management position within the Rooms & Guest Services Operations category, offering an annual salary in the range of $72,000 to $88,000, with bonus eligibility. The selected candidate will play a crucial role in supporting all operational facets of the property, including ensuring top-tier guest and employee satisfaction, overseeing human resources procedures, managing financial performance, and driving sales and revenue growth. This position requires close collaboration with the General Manager to develop and execute comprehensive property-wide strategies that align with the brand’s service initiatives.

The Assistant Manager will be responsible for verifying the implementation of brand service standards and initiatives aimed at exceeding guest expectations. They will have a hands-on role in managing multiple departments, including guest services, front desk operations, and housekeeping, ensuring that all team members adhere to the property’s quality standards and corporate policies. This position also involves a significant emphasis on leadership and team development, necessitating strong coaching abilities to motivate and guide employees toward high performance and professional growth.

Financial oversight is another critical aspect of the role, encompassing key accounting functions such as payroll, accounts payable and receivable, petty cash handling, and compliance with corporate accounting procedures. The Assistant Manager will regularly review financial statements, sales reports, and operational data to assess productivity and identify opportunities for cost-saving and service improvement. Safety regulations and licensing compliance are also integral to the position, including the maintenance of OSHA standards and adherence to local, state, and federal requirements.

Customer service excellence is paramount, with an emphasis on proactive problem-solving and responsiveness to guest needs. The role demands exceptional communication skills to build relationships with key customers and assist in the sales process as needed. By fostering an inclusive and respectful work environment, the Assistant Manager will uphold Marriott International’s commitment to diversity, equity, and non-discrimination, ensuring a workplace culture that celebrates the varied backgrounds and talents of its team members.

Joining Courtyard by Marriott offers opportunities to be part of a dynamic and supportive team driven by a shared passion for delivering outstanding guest experiences. The company values employees who are eager to learn, innovate, and contribute to continuous improvement initiatives, all while enjoying a positive and fun work atmosphere. This management role is ideal for candidates seeking to leverage their hospitality expertise in a vibrant setting that supports career advancement and personal growth.