Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Highly competitive wages
Exceptional benefit plan for eligible associates and family members
401K matching program for eligible associates
flexible scheduling
Travel discounts at Crescent managed properties
Health and wellness programs
best in class learning and development
Job Description
Crescent Hotels & Resorts is a distinguished hospitality company dedicated to delivering exceptional guest experiences across its portfolio of properties. Known for its commitment to service excellence, Crescent Hotels & Resorts combines a welcoming atmosphere with innovative hospitality solutions to provide memorable stays for each guest. The company prides itself on a culture that values and celebrates diversity, inclusivity, and the unique contributions of every associate. Crescent Hotels & Resorts offers competitive wages, comprehensive benefits, and numerous opportunities for career growth and development. Employees enjoy a supportive work environment that encourages authenticity, professional growth, and wellness, with perks such as health and wellness programs, travel discounts, and flexible scheduling to accommodate personal needs. As a company that values open dialogue and progressive inclusion, Crescent Hotels & Resorts emphasizes the importance of a respectful and engaging workplace for all team members. This reputation reflects in their promise to support their associates through everything from health benefits to ongoing learning opportunities.
The role of Assistant General Manager at Crescent Hotels & Resorts is vital to maintaining the high standards and profitability of the establishment. This position involves overseeing hotel operations with a customer-focused vision that motivates associates to perform at their best. The Assistant General Manager is responsible for ensuring that both product quality and the guest experience meet or exceed expectations, thereby driving customer satisfaction and hotel profitability. Key responsibilities include managing administrative tasks such as preparing reports, communicating effectively with various stakeholders including guests, managers, and corporate officials, and reviewing financial and occupancy data to make informed decisions that drive hotel success. The role demands a hands-on approach to leadership, involving the hiring, training, and supervision of department managers to optimize the efficiency and quality of their respective areas. The Assistant General Manager must also foster a positive public image for the hotel by engaging in community affairs and promoting the business to potential and existing clients. A strong focus on operational excellence is required, including conducting daily property inspections to maintain cleanliness, quality, and cost control. Moreover, the role involves collaboration with corporate meetings and committees, ensuring the hotel aligns with company standards and strategic goals. The successful candidate will have substantial experience in hotel management, particularly in full-service environments, and possess fluent English communication skills. Crescent Hotels & Resorts seeks an individual who can blend strategic thinking with compassionate leadership to uphold the brand's legacy and continuously enhance the guest experience.
The role of Assistant General Manager at Crescent Hotels & Resorts is vital to maintaining the high standards and profitability of the establishment. This position involves overseeing hotel operations with a customer-focused vision that motivates associates to perform at their best. The Assistant General Manager is responsible for ensuring that both product quality and the guest experience meet or exceed expectations, thereby driving customer satisfaction and hotel profitability. Key responsibilities include managing administrative tasks such as preparing reports, communicating effectively with various stakeholders including guests, managers, and corporate officials, and reviewing financial and occupancy data to make informed decisions that drive hotel success. The role demands a hands-on approach to leadership, involving the hiring, training, and supervision of department managers to optimize the efficiency and quality of their respective areas. The Assistant General Manager must also foster a positive public image for the hotel by engaging in community affairs and promoting the business to potential and existing clients. A strong focus on operational excellence is required, including conducting daily property inspections to maintain cleanliness, quality, and cost control. Moreover, the role involves collaboration with corporate meetings and committees, ensuring the hotel aligns with company standards and strategic goals. The successful candidate will have substantial experience in hotel management, particularly in full-service environments, and possess fluent English communication skills. Crescent Hotels & Resorts seeks an individual who can blend strategic thinking with compassionate leadership to uphold the brand's legacy and continuously enhance the guest experience.
Job Requirements
- Minimum of 5 years experience as a hotel Assistant General Manager
- Minimum of 3 years experience in a full-service hotel
- Working knowledge of financial and accounting procedures
- Ability to read, write and speak English fluently
Job Qualifications
- Minimum of 5 years experience as a hotel Assistant General Manager
- Minimum of 3 years experience in a full-service hotel
- Working knowledge of financial and accounting procedures
- Ability to read, write and speak English fluently
Job Duties
- Create and maintain customer-driven hotel vision that inspires associates
- Oversee quality process to ensure customer satisfaction
- Perform administrative duties including reports and communications
- Review occupancy and revenue reports critically
- Make judgments and implement changes to maximize profits
- Supervise and counsel department managers
- Develop and delegate improvement plans
- Recommend performance evaluations and resolve problems
- Participate in community affairs and promote hotel
- Communicate clearly with staff both verbally and in writing
- Inspect property daily to monitor cost control and quality
- Greet and maintain rapport with associates and customers
- Travel for corporate meetings and sales trips
- Handle associate issues following company policies
- Perform other job-related duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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